Jim Bonney is Service Director for Buerkle Hyundai, White Bear Lake, MN, which, along with the adjacent Buerkle Honda, uses Xtime ServiceCRM solutions to make service scheduling and service workflows more convenient for customers and productive for the business.
ServiceTab helps Buerkle Hyundai advisors:
We really like ServiceTab, as it makes advisors go through the proper walkaround and write-up routines,” Bonney says, “and customers realize we’re invested in technologies that keep us on top. Plus, because it captures customer signatures digitally, it helps us with warranty claims because this important record is always with the RO.
ServiceTab is part of a suite of service productivity tools from Xtime, including ServiceCRM, online and dealership scheduling, electronic service menus, shop management, service marketing, DMS integration and management reporting and more.
ServiceTab is part of a suite of service productivity tools from Xtime, including ServiceCRM, online and dealership scheduling, electronic service menus, shop management, service marketing, DMS integration and management reporting and more.
This table provides a snapshot of a recent three-month performance trend using Xtime at Buerkle Hyundai:
Xtime Call Center Show Rate |
92.2% |
Xtime Online Scheduling Show Rate |
94.0% |
Xtime Web service menu use & scheduling |
229 selected services 161 availability searches 153 bookings 8 cancellations |
Xtime In-Dealership Scheduling Show Rate |
94.0% |
Xtime Total RO Performance |
Overall Show Rate = 92.3% Total ROs = 1,386 Average RO value = $188 Total RO value = $261,481 |
“Xtime really works for us because customers can go online 24/7 or use the call center to book whenever it’s convenient for them,” Bonney notes. “By streamlining as many appointment opportunities as possible through Xtime we have more time to focus on the customers in front of us.