What Are Your Service Challenges?

Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.

01
Service more cars
in less time
02
Find and retain
service staff
03
Deliver the digital experience customers expect
04
Grow dollars
per RO
05
Make service convenient for customers
03Deliver the digital experience customers expect
01Service more cars in less time
02Find and retain service staff
03Deliver the digital experience customers expect
04Grow dollars per RO
05Make service convenient for customers
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You need seamless digital interactions.

Customers expect to connect with your shop the way they already do with their favorite brands — online or on their phone. If you can’t meet this expectation, your business may suffer.

Your show rate should be higher.

Without strong digital tools, your messaging is inconsistent across channels or lacking entirely, which means you’re likely missing out on business.

Your customers might feel like strangers.

When scheduling service visits online, customers should see information about past services you’ve recommended. Otherwise, it seems like every visit with you is the first.

Your CSI scores probably aren’t improving.

Customer experience is key, and a poor digital experience leads to poor customer satisfaction.

Solutions

Xtime lets customers handle every step of their service appointment digitally — from online scheduling to approvals and payment.

Text Marketing

Increase demand and fill your shop capacity when you reach your customers faster, through the channel they prefer, by sending them text messages.
Learn about all the features of Xtime Invite

Real-time Status Updates

Deliver service updates to your customers’ phones, rather than making multiple phone calls.
See all the features of Xtime Inspect

Online Payment

Accept payment online or via a tablet right in the service lane, saving customers time and eliminating annoying personnel handoffs.
Learn about all the features of Xtime Engage
status-update-circle

Real-time Status Updates

Deliver service updates to your customers’ phones, rather than making multiple phone calls.

See all the features of Xtime Inspect
group

Text Marketing

Increase demand and fill your shop capacity when you reach your customers faster, through the channel they prefer, by sending them text messages.

Learn about all the features of Xtime Invite
online-payment-with-circle

See all the features of Xtime Inspect

Accept payment online or via a tablet right in the service lane, saving customers time and eliminating annoying personnel handoffs.

Learn about all the features of Xtime Engage

Dealers Who Overcame the Challenge

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More efficiency, more engagement

Annica Larrson

Service Manager
Sunridge Nissan
“It’s fun to be part of the newest technology. We’re excited to see what Xtime does in the future, because Sunridge Nissan will certainly want to be a part of it.”
Read More
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OUTSTANDING CUSTOMER EXPERIENCE

Matt Ketchum

Service Manager
Ferman Volvo, Tarpon Springs, Florida
“I wouldn’t want to work at a dealership that doesn’t use Xtime.”
Read More

Request a Demo

Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.

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Resources to Support Your Success

Find the guidance you need as you prepare to enhance your service experience with new technology.
XTM21-0148_Digital_FixedOps_eBook_Blog-Image-2_651x434_v6
Article, Webinar

4 Best Practices to Improve Customer Experience

Accustomed to this level of service, vehicle owners now expect to have customer-centric experiences in your dealership service department. To ear…
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XT 800×360 tools you need to provide for yoru customers-800×360-04.23.2020
Article

Here Are The Tools You Need to Provide for Your Customer

It’s time to go all-in. Have you been dabbling in creating a digital experience for your customer? Many dealers have. Your customer has been…
Read More
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