Resource Center

Summary: Dealerships can improve service department profitability through digital inspections, faster approvals, declined-service follow-up, service lane acquisition opportunities, and connected fixed operations workflows that drive higher RO value, stronger customer retention, and long-term revenue growth.   As consumers increasingly keep their vehicles longer, the service department has become one of the dealership’s strongest opportunities for revenue growth,

Summary: Service visits play a key role in keeping customers loyal and driving repeat sales. Customers who return for service are much more likely to buy again, and simple improvements—like easy scheduling, clear communication, and follow-up on declined services—can increase revenue and keep the relationship going long after the initial sale.  Customer loyalty has a

HOW YOUR SERVICE DEPARTMENT WINS CUSTOMER LOYALTY Insights from the Cox Automotive Fixed Ops & Ownership Study THE SERVICE PLAYING FIELD IS NEARLY EVEN Initial Service Consideration: Dealerships VS Initial Service Consideration: Independent Repair Service loyalty isn’t guaranteed-dealers must earn it. THE FIRST VISIT CHANGES EVERYTHING consider returning after servicing at a dealership The first

What are the biggest opportunities for dealerships in fixed operations heading into 2026? In this episode, Skyler Chadwick joins Ted Ings and Bella Smylie to unpack findings from the latest Cox Automotive Ownership Study. Together, they explore what the data reveals about customer retention, dealership profitability, and long-term growth. Dealers will learn how pricing transparency, clear

Watch this on-demand webinar to get practical tips and see firsthand how your dealership can streamline operations and increase profit margins across both parts and service departments. Dealertrack DMS and Xtime experts share strategies to optimize pricing, improve workflows, increase visibility, and drive stronger fixed-ops performance with practical examples you can put into action right

Summary: Dealers can turn their service lane into a powerful used-vehicle acquisition channel by identifying high-value vehicles during scheduled service visits, using real-time inspection data to inform appraisals, and proactively engaging customers with transparent trade-in offers. With customers holding vehicles longer and showing increased interest in value discussions during service, dealerships that connect service, inventory, and CRM workflows can acquire vehicles

This impactful session covers how top performing dealerships are turning vehicles arriving in the service lane into inventory acquisition targets.

Insights from the 2026 Cox Automotive Fixed Ops and Ownership Study