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Stay up to date with the latest content from Cox Automotive
6m Read
Beyond Appointment Booking: How Smarter Scheduling Drives Service Retention
A lot of dealerships look at appointment scheduling as merely an administrative task. But as Xtime experts Matt Warpinski and Joe Rehling explained during a recent Fixed Ops Focus webinar, the capacity management aspect of scheduling plays a significant role in fixed operations performance. Scheduling has an influence on customer retention, technician productivity, advisor effectiveness,
35 Min Watch
2026 Fixed Ops Focus Series: Capacity Management Scheduling Tools
This impactful session covers how your dealership can implement service scheduling tool changes to optimize the flow of service lane customers.
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3 MIN WATCH
Why Service Loyalty Leads to Sales Loyalty
Anya Schlesener joins an episode of Automotive News: Up to Speed to explore how dealerships can drive customer loyalty, increase service retention, and unlock long-term revenue opportunities through modern service operations and connected customer experiences.
1m Read
How High-Performing Dealers Turn to Fixed Ops for Retention, Revenue, and Repurchase Growth
As vehicle ownership patterns continue to shift, fixed operations have become one of the most important drivers of customer retention, revenue growth, and future vehicle sales. The latest research from the 2026 Cox Automotive Fixed Ops & Ownership Study reveals how leading dealerships are using service to strengthen customer relationships, improve loyalty, and identify new
7m Read
The Building Blocks of a More Profitable Service Department
Summary: Dealerships can improve service department profitability through digital inspections, faster approvals, declined-service follow-up, service lane acquisition opportunities, and connected fixed operations workflows that drive higher RO value, stronger customer retention, and long-term revenue growth. As consumers increasingly keep their vehicles longer, the service department has become one of the dealership’s strongest opportunities for revenue growth,
3m Read
How the Dealership Service Lane Supports Customer Lifetime Value
Summary: Service visits play a key role in keeping customers loyal and driving repeat sales. Customers who return for service are much more likely to buy again, and simple improvements—like easy scheduling, clear communication, and follow-up on declined services—can increase revenue and keep the relationship going long after the initial sale. Customer loyalty has a
2m Read
HOW YOUR SERVICE DEPARTMENT WINS CUSTOMER LOYALTY
HOW YOUR SERVICE DEPARTMENT WINS CUSTOMER LOYALTY Insights from the Cox Automotive Fixed Ops & Ownership Study THE SERVICE PLAYING FIELD IS NEARLY EVEN Initial Service Consideration: Dealerships VS Initial Service Consideration: Independent Repair Service loyalty isn’t guaranteed-dealers must earn it. THE FIRST VISIT CHANGES EVERYTHING consider returning after servicing at a dealership The first
24 Min Watch
Keeping Customers for Life with Ted Ings & Skyler Chadwick
What are the biggest opportunities for dealerships in fixed operations heading into 2026? In this episode, Skyler Chadwick joins Ted Ings and Bella Smylie to unpack findings from the latest Cox Automotive Ownership Study. Together, they explore what the data reveals about customer retention, dealership profitability, and long-term growth. Dealers will learn how pricing transparency, clear