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Blog

Beyond Appointment Booking: How Smarter Scheduling Drives Service Retention

A lot of dealerships look at appointment scheduling as merely an administrative task. But as Xtime experts Matt Warpinski and Joe Rehling explained during a recent Fixed Ops Focus webinar, the capacit…

2026 Fixed Ops Focus Series Capacity Management Scheduling Tools

Webinar

2026 Fixed Ops Focus Series: Capacity Management Scheduling Tools

This impactful session covers how your dealership can implement service scheduling tool changes to optimize the flow of service lane customers.

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Blog

How Dealerships Can Build Loyalty One Service Visit at a Time

Insights from the 2026 Cox Automotive Fixed Ops and Ownership Study

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Blog

Turning Service Trends Into Profit: Strategies for Fixed Ops Success

Dealership service is at a crossroads. Vehicles are older, service demand is rising, and the market is expanding—but dealerships aren’t capturing their fair share. According to the 2025 Cox Automotive Service Industry Study, service visits are up, yet more customers are shopping around for service. The upside? Fixed ops revenue is thriving. Last year, service

Fixed Ops Focus - Declined Services

Blog

Recapturing Declined Services to Drive Fixed Ops Profitability

Matt Warpinski and Tiffani Stefanescu, Directors of Performance Management at Xtime One of the most overlooked opportunities within the fixed ops department lies in recapturing declined services: recommended repairs or maintenance items that customers chose not to approve on a previous visit. In a recent session of our Fixed Ops Focus webinar series, we discussed

Selling Capacity- The Untapped Potential in Dealership Service Hours thumb

Video

Selling Capacity: The Untapped Potential in Dealership Service Hours

In this panel from the Fixed Ops Roundtable, Skyler Chadwick (Cox Automotive) and Tully Williams (Niello Company) discuss how to rethink your service scheduling strategy, offering actionable insights service department managers can use to bring more customers into the service lane. Learn how your marketing and service software can work together to maximize every hour and

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Guide

Discover the Power of Data

Based on the most recent Cox Automotive Power of Data research study, this comprehensive guide provides a detailed look into the use of data and insights in dealerships, including fixed ops. In this eBook, you’ll discover: Learn how data and insights can help your service department forecast trends, generate and capture demand, become more efficient,

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Blog

Fixed Ops Technology Trends to Look for at NADA 2025

Here’s a quick guide to the latest tech trends to look for at NADA in January so you can stay a step ahead of the competition. Omnichannel Technology The service experience is more than fixing cars. It’s a chance for your dealership to interact directly with your customers, diagnose problems, and provide personalized solutions for

Chapman Honda Tucson

"With the Lyft and Xtime integration, courtesy rides take 3–4 minutes to arrive.With shuttles, customers were waiting for 1 hour or more."

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Vaden Automotive Group

"Since we’ve incorporated [Engage] into our service lane, we’ve transitioned the write-up process to a more personalized and friendly environment. It helps with customer satisfaction because it builds credibility."

testimonial_avatar22

Del Grande Dealer Group

"I would say that it’s become a great partnership here in the last year. Some of the most critical pieces of forming a very, very solid partnership have been great communication, understanding, flexibility."

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Central Valley Nissan

"The way that we did business before Xtime was very impersonal and kind of transactional, Xtime helped us with a real, consistent process to get us into the digital age of dealing with customers."

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