Resource Library

Here are some resources to help you deliver best-in-class customer experience in your service department and grow your fixed ops revenue. It is tough to stay ahead of the curve in our quickly evolving industry. Don’t worry though, the industry studies, guides, case studies, and videos you need are all right here.

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Article

15 Questions to Evaluate Your Service Scheduling Technology

Your customers. Your team. Your dealership. When your scheduling technology works to elevate all three, you prevail, delivering on performance ex…
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Unlock Your Dealership’s Profitability with Connected Technology
Article

Unlock Your Dealership’s Profitability with Connected Technology

When the technology in your service lane doesn’t sync with the rest of your dealership, you end up with manual processes and broken workflows tha…
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All Types

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Quick Tips

Quick Tip: Switching Between Dealerships in the Xtime App

In under 2 minutes, learn how to switch between instances in the Xtime app. For Xtime users overseeing multiple rooftops, this allows efficient o…
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Quick Tips

Quick Tip: How to Manage A La Carte Services and Service Menus

Join Performance Manager Daniel Watts as he shares ways to make your service scheduling menus more effective and optimized for your dealership ne…
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Joe Hawkins Quick Tip
Quick Tips

Quick Tip: Fine Tune Your Service Schedule with Skill Constraints

Assigning the technician with the most relevant skillset for each job is a great way to maximize efficiency. Join Xtime Performance Manager Joe H…
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Webinar

Maximizing Gross and Efficiency with Xtime’s New Estimating Tools​

Join Xtime Performance Management for a walk-through of Xtime's newly expanded pricing tools.
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Video

Winning Strategies of Forward-Thinking Service Departments

Learn what tactics forward-thinking service departments are implementing to set themselves apart and boost profitability.  
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Article

How to Create a Fully Digital Service Experience

What do your service customers expect from you? What kind of experience and features do they require? Today’s automotive consumers prefer to purc…
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Quick Tips

Quick Tip: Managing Out of Office Communications

Learn from Daniel Watts how to set up and forward out-of-office messages, so you can always stay on top of incoming text messages from your custo…
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Quick Tips

Quick Tip: Xtime Texting Options for Superior Customer Experiences

Texting is a quick, convenient way to communicate with your service customers—not to mention their preferred way to interact with you. Check out…
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Quick Tips

Quick Tip: Effective Media Capture & Presentation

Xtime Performance Manager Tiffani Stefanescu provides a step-by-step overview to help you and your team create well-organized, professional video…
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Article

Connect Your Technology for Better Employee Experience

See how Napelton Auto Group supports their team with the right tools and time-saving technology to ensure high customer satisfaction, transparenc…
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