When your entire team is educated on Xtime’s solutions, the better your business will run. Xtime University offers training and certification courses to help all dealer personnel take a deep dive into Xtime Spectrum‘s sophisticated service experience platform.
Our most popular courses are offered several times daily as live, web-based workshops. Learning in this format is practical and role-based. Courses are structured with hands-on lab exercises, allowing you to practice what you learn in the same live Xtime environment you’ll use on the job. Our virtual classes provide you the same level of coaching support and team engagement as found in the traditional classroom experience—right at your fingertips.
Our online training modules are available whenever and wherever you need access to training. These e-learning offerings are great alternatives or supplements to the virtual classroom experience.
Need a refresher course? Our interactive videos educate attendees on Xtime product features as they pertain to your core job tasks. These two- to five-minute videos will help you target your learning needs quickly and effectively.
Learn how to use Xtime to be more productive in your everyday business. Familiarize yourself with core system tasks to create and modify appointments, calendars and customer records; you can even become a “power user” and master rich features like skill and capacity management or reports and dashboards.
Whether you’re an experienced or first-time Xtime Administrator, we have corresponding classes to help you ramp up quickly, maximize your team performance and stay informed on new products and features as they’re introduced to the marketplace.
Call Center agents and managers need a different type of learning and training to help them go further, faster—and Xtime University understands that. By understanding Xtime's call center tools and best practices you’ll learn how to provide excellent customer service within multidealer environments.