The leading retention solution for the retail automotive industry, increasing retention for OEMs and dealerships by delivering a premium customer experience.
The Integrated Solution for the Ultimate Service Experience
Xtime increases customer retention by transforming the ownership experience for automotive manufacturers and dealership service departments, thus increasing customer satisfaction while boosting dealer revenue and profitability. Xtime is committed to delivering the experience consumers demand – one that emphasizes value, convenience and trust.
Xtime is a Cox Automotive™ brand, which is a subsidiary of Cox Enterprises, Inc. Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, wholesale and e-commerce solutions from a host of brands worldwide.
Xtime books 44 million service appointments and processes 120 million repair orders annually. Twenty-nine global OEMs have chosen Xtime to drive that same type of success for their businesses, converting $9 billion in service revenue for more than 7,500 dealerships across three continents.
Data based on Xtime dealers as of Q3 2016.
Tracy Noonan Fred
Vice President & General Manager
Tracy Noonan Fred Vice President & General Manager
A veteran of the automotive industry, Tracy Noonan Fred brings more than 25 years’ experience to her role as Vice President and General Manager of Xtime, where she leads a world-class team, and oversees operational strategies and policies. It’s a position she’s especially well-suited to lead, given the deep dealer expertise she’s honed for the past 10 years across multiple Cox Automotive brands in progressively senior roles — spanning operations, software and dealership performance management.
Prior to her current role, she served as Vice President and General Manager of Registration and Titling Solutions (RTS). Before joining Cox Automotive in 2008, Tracy held several general management and sales positions with leading automotive OEMs.
Known for her data-driven, people-centered approach to business and leadership, Tracy has gained a reputation for generating business results for both clients and our businesses, while growing and inspiring high-performing teams. She holds a B.A. in Economics from the University of Illinois, Urbana-Champaign. Her economics training, coupled with her automotive experience, drives her passion to help today’s dealers transform their businesses from the analog, ‘gut-driven’ past to the new digital reality. She is among the industry’s growing number of women leading this digital transformation, and as such, is a sought-after speaker at industry events and contributor to automotive trade publications.
Best car memory: I learned to drive in an extra-long, hand-me-down, ‘80’s Chevy Malibu Classic station wagon. It’s the reason to this day, I can parallel park anything like a pro!
Division VP, Engineering
Adam Springer Division VP, Engineering
As Division VP, Engineering, Adam Springer leads Xtime’s product direction, software development and SaaS operations. Since joining Xtime in 2011, he has more than quadrupled the size of his organization, while establishing world-class product management, architecture, business intelligence and operations teams. Adam’s focus is to deliver the best solution to the automotive industry, serving vehicle owners, dealers and manufacturers.
Before joining Xtime, Adam was SVP of Engineering at Dorado Corporation (acquired by CoreLogic), a financial Services SaaS solutions provider to tier-one banks. Prior to Dorado, Adam was VP of R&D for Enterprise Engines Inc. (acquired by QAD), a pioneer in cloud-based ERP. Adam also served as Director of Professional Services for GemStone Systems, Inc., a Java application server company active in many industries including manufacturing, financial services, healthcare, logistics, power and telecommunications. Adam is co-author of the Object Database Standard ODMG 2.0 and holds US Patent 7,853,464 – Dynamic Workflow Architectures for Loan Processing. His teams have won the 2014 Oracle Excellence Awards for Fusion Middleware Innovation in the Big Data and Business Analytics Category and the 2014 Telematics Update Best Automotive Application award.
Adam holds bachelor’s degrees in Computer Science and Economics from the University of California at San Diego. In his spare time he enjoys soccer, the guitar, and being a shade tree mechanic.
Favorite Classic Car: 1962 Ferrari 250 GTO
Senior Director, Marketing
Candy Lucey Senior Director, Marketing
As the Senior Director of Marketing, Candy Lucey drives strategic brand vision.
She leads a team of talented marketers among three leading brands, VinSolutions, Xtime, and Dealer.com. As part of the executive leadership team, Candy drives results through thoughtful and deliberate planning, while partnering with key stakeholders in the business.
Joining Cox Automotive in January of 2016, Candy brings more than 15 years of experience in a variety of marketing leadership roles including brand transformation, repositioning, client experience, new product launch and aggressive market share gain through solid strategy. That know-how that puts Candy in a position to deliver best-in-class marketing grounded in data for all product marketing and communication initiatives.
Candy received her bachelor’s degree in marketing and an MBA in international marketing from the University of Phoenix.
Dream Car: Audi 8 – It’s modern, fast, and comfortable.
Director of Performance Management
Darrel Ferguson Director of Performance Management
As the Director of Performance Management, Darrel Ferguson drives client retention and success.
He leads a team of performance managers; automotive industry experts that coach clients and help them implement processes. As part of the executive leadership team, Darrel helps shape our product with key insight into auto dealership operations and evolving requirements.
Joining Cox Automotive in 2011, Darrel brings auto dealership experience that spans 3 decades, including retail, general management and dealer principal roles, plus performance management leadership at vAuto. With that expertise, Darrel is poised to succeed leading a team in collaboration with the dealer client, helping the dealer to achieve profitability, efficiency, and satisfaction with their Xtime experience.
First Car: 1977 Datsun 280Z 2+2
Division VP, Sales
David Foutz Division VP, Sales
As Division VP, Sales, David Foutz leads sales growth and sales support teams in the United States and Canada.
David is a strategic leader with more than 20 years of experience in sales and business development. He has generated strategies and exceeded business objectives in various spaces—selling and marketing IT products and services within the automotive, construction/agriculture and powersports industries. Prior to Xtime, David served as the Vice President of Sales and Marketing at Snap-on Business Solutions. There, he achieved year over year growth and 11 percent improvement in operating income, and helped grow market share to 61 percent. Additionally, David has held management positions at ProQuest Business Solutions and Bell & Howell, establishing product and marketing strategies.
David received his bachelor’s degree in theater and MBA from Brigham Young University.
Favorite Classic Car: 1957 Corvette
Vice President, Product Management
Joseph Kacala Vice President, Product Management
As the Vice President of Product Management, Joseph Kacala drives the development of the number one fixed operations product in the industry.
He leads a team of talented, thoughtful product managers. As part of the executive leadership team, Joseph drives results by connecting customer-focused product development activities to profitable business outcomes, with direction and success shared among key business stakeholders.
Joining Cox Automotive in 2013, Joseph brings extensive leadership experience in the fixed operations field. His depth of knowledge is rooted in dealership software product management, marketing, business development, and strategic partnerships, with core competencies in SaaS-based software, DMS, CRM and dealership business process automation through software and technology.