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The Building Blocks of a More Profitable Service Department 7m Read

The Building Blocks of a More Profitable Service Department 

Summary: Dealerships can improve service department profitability through digital inspections, faster approvals, declined-service follow-up, service lane acquisition opportunities, and connected fixed operations workflows that drive higher RO value, stronger customer retention, and long-term revenue growth.   As consumers increasingly keep their vehicles longer, the service department has become one of the dealership’s strongest opportunities for revenue growth,
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Sept_XTM25-0207_Misc-2025_Blog-Image-1_715x462_v1 3m Read

Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value 

In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes.  Digital
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XTM24-0193_Inspect-Awareness_Customer-Frustrations-eBook_Thumbnail-Image_413x413_v1 1m Read

Reduce Customer Frustrations with Your Service Department 

Reduce Customer Frustrations with Your Service Department A Guide to Processes and Tools That Promote Satisfaction Download the guidebook for fixed ops professionals, based on the latest Cox Automotive Service Industry Study, to learn actionable steps and best practices.  Streamline scheduling and check-in processes  Enhance customer trust with transparent multipoint inspections  Offer financing options forRead More
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