What Are Your Service Challenges?

Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.

01
Service more cars
in less time
02
Find and retain
service staff
03
Deliver the digital experience customers expect
04
Grow dollars
per RO
05
Make service convenient for customers
05Make service convenient for customers
01Service more cars in less time
02Find and retain service staff
03Deliver the digital experience customers expect
04Grow dollars per RO
05Make service convenient for customers
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You need to give customers back their time.

Make it easy for your customers to check their service appointment off their to-do list. Convenience is the new currency.

Your customers might be frustrated with you.

If you still use manual or inconsistent processes, your service visits are too slow and not ideal for your customers. In fact, the top customer frustration is service visit time.

Source: 2021 Cox Automotive Service Study

Your customers know that digital tools would improve their experience.

They expect you to offer the convenience they already get from other brands. Dealers who embrace digital tools see big impact; those who’ve improved their customer experience credit their digital offerings.

Source: 2021 Cox Automotive Service Industry Study Takeaways

You’re missing out on revenue.

You could make more with a customer-centric service approach. In fact, two-thirds of consumers say they’d pay more for a great experience.

Source: 2020 Cox Automotive Reimagining the Automotive Consumer Experience

Solutions

Xtime provides digital tools to streamline the whole automotive service process.

Self Check-in

Let customers check themselves in (and out!) on a tablet or their phone for the ultimate convenience.
See all the features of Xtime Engage

Rideshare Powered By Lyft

Exceed customer expectations with this integrated, on-demand ridesharing option, simplifying your transportation offering.
Learn about all the features of Xtime Schedule
pickup-delivery-icon

Service Pickup and Delivery

Provide a convenient service experience for your customers with a valet pickup and drop-off program in your dealership.

Learn about all the features of Xtime Schedule
self-check-in-icon

Self Check-in

Let customers check themselves in (and out!) on a tablet or their phone for the ultimate convenience.

See all the features of Xtime Engage
rideshare-icon

Rideshare Powered By Lyft

Exceed customer expectations with this integrated, on-demand ridesharing option, simplifying your transportation offering.

Learn about all the features of Xtime Schedule

Dealers Who Overcame the Challenge

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More efficiency, more engagement

Annica Larrson

Service Manager
Sunridge Nissan
“It’s fun to be part of the newest technology. We’re excited to see what Xtime does in the future, because Sunridge Nissan will certainly want to be a part of it.”
Read More
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OUTSTANDING CUSTOMER EXPERIENCE

Matt Ketchum

Service Manager
Ferman Volvo, Tarpon Springs, Florida
“I wouldn’t want to work at a dealership that doesn’t use Xtime.”
Read More

Request a Demo

Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.

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Resources to Support Your Success

Find the guidance you need as you prepare to enhance your service experience with new technology.
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Article, eBook, Whitepaper

6 Ways to Maximize the Customer Experience

Inventory acquisition challenges are an industry-wide issue with a profound impact on profitability. Implement these five service strategies to f…
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New car owner. Happy woman showing thumb up
Article

Grow Fixed Ops with the Digital Experience Your Customer Prefers

Your service department’s focus has accelerated in the direction of a fully digital customer experience. Why? Because you are trul…
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