What Are Your Service Challenges?

Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.

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You need to give customers back their time.

Make it easy for your customers to check their service appointment off their to-do list. Convenience is the new currency.

Your customers might be frustrated with you.

If you still use manual or inconsistent processes, your service visits are too slow and not ideal for your customers. In fact, the top customer frustration is service visit time.

Source: 2021 Cox Automotive Service Study

Your customers know that digital tools would improve their experience.

They expect you to offer the convenience they already get from other brands. Dealers who embrace digital tools see big impact; those who’ve improved their customer experience credit their digital offerings.

Source: 2021 Cox Automotive Service Industry Study Takeaways

You’re missing out on revenue.

You could make more with a customer-centric service approach. In fact, two-thirds of consumers say they’d pay more for a great experience.

Source: 2020 Cox Automotive Reimagining the Automotive Consumer Experience

Solutions

Xtime provides digital tools to streamline the whole automotive service process.

Self Check-in

Let customers check themselves in (and out!) on a tablet or their phone for the ultimate convenience.

Rideshare Powered By Lyft

Exceed customer expectations with this integrated, on-demand ridesharing option, simplifying your transportation offering.
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Service Pickup and Delivery

Provide a convenient service experience for your customers with a valet pickup and drop-off program in your dealership.

Learn about all the features of Xtime Schedule
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Rideshare Powered By Lyft

Exceed customer expectations with this integrated, on-demand ridesharing option, simplifying your transportation offering.

Learn about all the features of Xtime Schedule
self-check-in-icon

Self Check-in

Let customers check themselves in (and out!) on a tablet or their phone for the ultimate convenience.

See all the features of Xtime Engage

Dealers Who Overcame the Challenge

Request a Demo

Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.

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Resources to Support Your Success

Find the guidance you need as you prepare to enhance your service experience with new technology.

A major service provider to many technology companies worldwide, including Cox Automotive, experienced an outage last night that disrupted services. We have resolved the issue across most of our products, but you may see intermittent issues today as our systems stabilize. Due to the wide-spread nature of this outage, you may also see issues with our 3rd party partner integrations as they too work to restore their systems. Please be aware that you may experience some delays when contacting client support.