July 13, 2022 6 Ways to Maximize the Customer Experience Copied Your customers expect a superior service experience that prioritizes personalization and caters to their every convenience. Across all industries, there is more and more focus on customer experience. The service lane is no different – if you want to increase retention, boost satisfaction, and maximize your customers’ experience, we’ve outlined key areas to focus on. Strategy 1: Simplify the Appointment Process – Getting on your service schedule should be the least of their worries. Strategy 2: Keep Customers in the Know—Download the Xtime app for ease of communication. Strategy 3: Ensure Efficient Greetings and Check-Ins—Try self check-in with a tablet. Strategy 4: Present Additional Recommendations Effectively—Communication and attaching photos and video builds trust. Strategy 5: Close with a Lasting Impression—Xtime makes it easy for customers to pay and schedule future appointments. Strategy 6: Keep in Close Contact with Your Customers—Send special offers and mention declined service for a customized experience. Keep these 6 tips in mind and your dealership will be on the way to a memorable service experience that creates repeat customers. To learn more about these strategies and other tips, check out our guide, “Best Practices for Maximizing the Customer Experience”
