6 Ways to Maximize the Customer Experience

Your customers expect a superior service experience that prioritizes personalization and caters to their every convenience.

Across all industries, there is more and more focus on customer experience. The service lane is no different – if you want to increase retention, boost satisfaction, and maximize your customers’ experience, we’ve outlined key areas to focus on.

  • Strategy 1: Simplify the Appointment Process – Getting on your service schedule should be the least of their worries.
  • Strategy 2: Keep Customers in the Know—Download the Xtime app for ease of communication.
  • Strategy 3: Ensure Efficient Greetings and Check-Ins—Try self check-in with a tablet.
  • Strategy 4: Present Additional Recommendations Effectively—Communication and attaching photos and video builds trust.
  • Strategy 5: Close with a Lasting Impression—Xtime makes it easy for customers to pay and schedule future appointments.
  • Strategy 6: Keep in Close Contact with Your Customers—Send special offers and mention declined service for a customized experience.

Keep these 6 tips in mind and your dealership will be on the way to a memorable service experience that creates repeat customers.

To learn more about these strategies and other tips, check out our guide, “Best Practices for Maximizing the Customer Experience”

Follow these best practices to increase retention, boost satisfaction, and maximize your customers’ experience.

Create a custom demo to see how Xtime helps you deliver the ultimate service experience for better retention, more dollars per RO, faster approvals, and higher profits.

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