What Are Your Service Challenges?

Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.

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You need more value from every service visit.

Every interaction with a customer represents an opportunity to build trust and revenue. But outdated service technology and disconnected dealership processes can weaken faith in your service department and make it harder for your clients to say yes to recommended services. The impact on your business is undeniable.

Your manual communication methods are costing you.

You would get faster customer approvals of additional service recommendations with digital communications and multimedia proof of the need. In fact, 49% of recommendations that include photos and videos are approved in the first 15 to 30 minutes of receipt.

Source: Xtime dealer data March 29–August 1, 2021

You’re missing out on opportunities to upsell.

If your team doesn’t have instant access to service history, past recommendations, and recalls in the service lane, they lack the information they need to make additional service recommendations that customers would likely agree to.

Your customers might not come back if they have a poor experience.

The time your team spends on manual tasks would be better spent on skill development and continuous improvement. These efforts would help you retain your star employees.

Solutions

Xtime empowers your team with the technology they need to build trust with every customer, to grow loyalty, and to get more services approved through seamless interactions.

Easy Appointment Scheduling

Allow customers to schedule service visits online while maximizing your shop load.
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Quick Customer Approval

Communicate with customers via text message to get their approval of additional repairs, boosting dollars per RO.

Automatic Tire and Under-alignment Diagnostics

Check tire and alignment conditions as vehicles arrive, so you can recommend services that increase dollars per RO.
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Automatic Tire and Under-alignment Diagnostics

Check tire and alignment conditions as vehicles arrive, so you can recommend services that increase dollars per RO.

See all the features of Xtime Engage
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Quick Customer Approval

Communicate with customers via text message to get their approval of additional repairs, boosting dollars per RO.

Learn about all the features of Xtime Engage
online-schedule-icon

Easy Appointment Scheduling

Allow customers to schedule service visits online while maximizing your shop load.

See all the features of Xtime Schedule

Dealers Who Overcame the Challenge

Request a Demo

Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.

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Resources to Support Your Success

Find the guidance you need as you prepare to enhance your service experience with new technology.

A major service provider to many technology companies worldwide, including Cox Automotive, experienced an outage last night that disrupted services. We have resolved the issue across most of our products, but you may see intermittent issues today as our systems stabilize. Due to the wide-spread nature of this outage, you may also see issues with our 3rd party partner integrations as they too work to restore their systems. Please be aware that you may experience some delays when contacting client support.