What Are Your Service Challenges?

Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.

You need more value from every service visit.

Every interaction with a customer represents an opportunity to build trust and revenue. But outdated service technology and disconnected dealership processes can weaken faith in your service department and make it harder for your clients to say yes to recommended services. The impact on your business is undeniable.

Your manual communication methods are costing you.

You would get faster customer approvals of additional service recommendations with digital communications and multimedia proof of the need. In fact, 49% of recommendations that include photos and videos are approved in the first 15 to 30 minutes of receipt.

Source: Xtime dealer data March 29–August 1, 2021

You’re missing out on opportunities to upsell.

If your team doesn’t have instant access to service history, past recommendations, and recalls in the service lane, they lack the information they need to make additional service recommendations that customers would likely agree to.

Your customers might not come back if they have a poor experience.

The time your team spends on manual tasks would be better spent on skill development and continuous improvement. These efforts would help you retain your star employees.

Solutions

Xtime empowers your team with the technology they need to build trust with every customer, to grow loyalty, and to get more services approved through seamless interactions.