What Are Your Service Challenges?
Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.
01Service more cars in less time
01Service more cars in less time
02Find and retain service staff
03Deliver the digital experience customers expect
04Grow dollars per RO
05Make service convenient for customers
Your shop needs to optimize its capacity.
Time is a precious commodity for both you and your customers. You might not even realize all the ways underutilized capacity impacts your business.
You’re missing out on business.
Dealerships capture the greatest share of vehicle service business, but other service providers still account for $214 billion per year. You could capture a share of that business for greater profitability and revenue.
Source: 2021 Cox Automotive Service Industry Study
Your scheduling process frustrates your team and customers.
When your appointments aren’t balanced throughout the day, your team feels either underutilized or overworked, and customers might wonder if they’re getting the best service.
You’re losing money playing phone tag.
More customers approve additional repairs when you inquire via digital channels and let them see the problem. In fact, Xtime dealers saw an 82% increase in dollars per RO when sending video.
Source: Xtime dealer data March 29–August 1, 2021
Solutions
Xtime gives you the tools you need to get more cars through the service lane in less time, so your shop stays efficient and productive.
Online Scheduling
Make it as easy as possible for customers to schedule service appointments with you — anywhere, anytime.
Shop Management
Manage capacity for a steady flow
of appointments with skill-specific
services clearly designated to keep workloads efficient.
Photo and Video Capture
Send your customers multimedia captured by technicians so they can see the need for service recommendations.
Photo and Video Capture
Send your customers multimedia captured by technicians so they can see the need for service recommendations.
See all the features of Xtime InspectOnline Scheduling
Make it as easy as possible for customers to schedule service appointments with you — anywhere, anytime.
Learn about all the features of Xtime ScheduleShop Management
Manage capacity for a steady flow of appointments with skill-specific services clearly designated to keep workloads efficient.
See all the features of Xtime ScheduleDealers Who Overcame the Challenge
More efficiency, more engagement
Annica Larrson
Service Manager
Sunridge Nissan
“It’s fun to be part of the newest technology. We’re excited to see what Xtime does in the future, because Sunridge Nissan will certainly want to be a part of it.”
OUTSTANDING CUSTOMER EXPERIENCE
Matt Ketchum
Service Manager
Ferman Volvo, Tarpon Springs, Florida
“I wouldn’t want to work at a dealership that doesn’t use Xtime.”
Request a Demo
Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.
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Resources to Support Your Success
Find the guidance you need as you prepare to enhance your service experience with new technology.
Webinar
Spectrum: Maximizing Profitability with an Efficient Inspection Process
Your customers expect more — more digital, more convenient. They want their interaction with your service department to happen in the palm of the…
Video
Dial Up Your Service Team
Xtime is the partner that boosts the efficiency of your technicians and advisors, while creating the service experience your customers demand and…