What Are Your Service Challenges?

Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.

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Your shop needs to optimize its capacity.

Time is a precious commodity for both you and your customers. You might not even realize all the ways underutilized capacity impacts your business.

You’re missing out on business.

Dealerships capture the greatest share of vehicle service business, but other service providers still account for $214 billion per year. You could capture a share of that business for greater profitability and revenue.

Source: 2021 Cox Automotive Service Industry Study

Your scheduling process frustrates your team and customers.

When your appointments aren’t balanced throughout the day, your team feels either underutilized or overworked, and customers might wonder if they’re getting the best service.

You’re losing money playing phone tag.

More customers approve additional repairs when you inquire via digital channels and let them see the problem. In fact, Xtime dealers saw an 82% increase in dollars per RO when sending video.

Source: Xtime dealer data March 29–August 1, 2021

Solutions

Xtime gives you the tools you need to get more cars through the service lane in less time, so your shop stays efficient and productive.

Online Scheduling

Make it as easy as possible for customers to schedule service appointments with you — anywhere, anytime.

Shop Management

Manage capacity for a steady flow of appointments with skill-specific services clearly designated to keep workloads efficient.

Photo and Video Capture

Send your customers multimedia captured by technicians so they can see the need for service recommendations.
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Shop Management

Manage capacity for a steady flow of appointments with skill-specific services clearly designated to keep workloads efficient.

See all the features of Xtime Schedule
online-schedule-icon

Online Scheduling

Make it as easy as possible for customers to schedule service appointments with you — anywhere, anytime.

Learn about all the features of Xtime Schedule
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Photo and Video Capture

Send your customers multimedia captured by technicians so they can see the need for service recommendations.

See all the features of Xtime Inspect

Dealers Who Overcame the Challenge

Request a Demo

Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.

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Resources to Support Your Success

Find the guidance you need as you prepare to enhance your service experience with new technology.