What Are Your Service Challenges?

Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.

01
Service more cars
in less time
02
Find and retain
service staff
03
Deliver the digital experience customers expect
04
Grow dollars
per RO
05
Make service convenient for customers
01Service more cars in less time
01Service more cars in less time
02Find and retain service staff
03Deliver the digital experience customers expect
04Grow dollars per RO
05Make service convenient for customers
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Your shop needs to optimize its capacity.

Time is a precious commodity for both you and your customers. You might not even realize all the ways underutilized capacity impacts your business.

You’re missing out on business.

Dealerships capture the greatest share of vehicle service business, but other service providers still account for $214 billion per year. You could capture a share of that business for greater profitability and revenue.

Source: 2021 Cox Automotive Service Industry Study

Your scheduling process frustrates your team and customers.

When your appointments aren’t balanced throughout the day, your team feels either underutilized or overworked, and customers might wonder if they’re getting the best service.

You’re losing money playing phone tag.

More customers approve additional repairs when you inquire via digital channels and let them see the problem. In fact, Xtime dealers saw an 82% increase in dollars per RO when sending video.

Source: Xtime dealer data March 29–August 1, 2021

Solutions

Xtime gives you the tools you need to get more cars through the service lane in less time, so your shop stays efficient and productive.

Online Scheduling

Make it as easy as possible for customers to schedule service appointments with you — anywhere, anytime.
Learn about all the features of Xtime Schedule

Shop Management

Manage capacity for a steady flow of appointments with skill-specific services clearly designated to keep workloads efficient.
See all the features of Xtime Schedule

Photo and Video Capture

Send your customers multimedia captured by technicians so they can see the need for service recommendations.
See all the features of Xtime Inspect
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Photo and Video Capture

Send your customers multimedia captured by technicians so they can see the need for service recommendations.

See all the features of Xtime Inspect
online-schedule-icon

Online Scheduling

Make it as easy as possible for customers to schedule service appointments with you — anywhere, anytime.

Learn about all the features of Xtime Schedule
capacity-management-icon

Shop Management

Manage capacity for a steady flow of appointments with skill-specific services clearly designated to keep workloads efficient.

See all the features of Xtime Schedule

Dealers Who Overcame the Challenge

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More efficiency, more engagement

Annica Larrson

Service Manager
Sunridge Nissan
“It’s fun to be part of the newest technology. We’re excited to see what Xtime does in the future, because Sunridge Nissan will certainly want to be a part of it.”
Read More
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OUTSTANDING CUSTOMER EXPERIENCE

Matt Ketchum

Service Manager
Ferman Volvo, Tarpon Springs, Florida
“I wouldn’t want to work at a dealership that doesn’t use Xtime.”
Read More

Request a Demo

Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.

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Resources to Support Your Success

Find the guidance you need as you prepare to enhance your service experience with new technology.
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Webinar

Spectrum: Maximizing Profitability with an Efficient Inspection Process

Your customers expect more — more digital, more convenient. They want their interaction with your service department to happen in the palm of the…
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Video

Dial Up Your Service Team

Xtime is the partner that boosts the efficiency of your technicians and advisors, while creating the service experience your customers demand and…
Read More
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