What Are Your Service Challenges?

Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.

You need happy staff to have happy customers.

Outdated systems and processes contribute to worker fatigue, stress, and turnover, all of which affect your ability to serve your customers. You might be surprised to learn the full impact on your business.

Your customers wait longer than they should.

Service wait times already frustrate customers. If you’re understaffed, they’re waiting even longer than average. You’re not alone — 57% of dealership service departments say they’re understaffed.

Source: 2021 Cox Automotive Service Industry Study

Your team might feel they work harder, not smarter.

Double data entry, calling customers on the phone, and other inefficient tasks wear on your staff. Digital tools would make their work far easier and faster, benefiting your customers, too.

Your employees would value better benefits.

The time your team spends on manual tasks would be better spent on skill development and continuous improvement. These efforts would help you retain your star employees.

Solutions

Xtime empowers your employees with technology that makes their job easier, with a simple interface much like that of the apps and websites they already use. Your team will keep showing up to work, and your customers will keep coming back, too.