What Are Your Service Challenges?

Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.

01
Service more cars
in less time
02
Find and retain
service staff
03
Deliver the digital experience customers expect
04
Grow dollars
per RO
05
Make service convenient for customers
02Find and retain service staff
01Service more cars in less time
02Find and retain service staff
03Deliver the digital experience customers expect
04Grow dollars per RO
05Make service convenient for customers
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You need happy staff to have happy customers.

Outdated systems and processes contribute to worker fatigue, stress, and turnover, all of which affect your ability to serve your customers. You might be surprised to learn the full impact on your business.

Your customers wait longer than they should.

Service wait times already frustrate customers. If you’re understaffed, they’re waiting even longer than average. You’re not alone — 57% of dealership service departments say they’re understaffed.

Source: 2021 Cox Automotive Service Industry Study

Your team might feel they work harder, not smarter.

Double data entry, calling customers on the phone, and other inefficient tasks wear on your staff. Digital tools would make their work far easier and faster, benefiting your customers, too.

Your employees would value better benefits.

The time your team spends on manual tasks would be better spent on skill development and continuous improvement. These efforts would help you retain your star employees.

Solutions

Xtime empowers your employees with technology that makes their job easier, with a simple interface much like that of the apps and websites they already use. Your team will keep showing up to work, and your customers will keep coming back, too.

Texting With Customers

Put an end to phone tag. Communicate with customers and ask for approval of additional repairs via text message.
Learn about all the features of Xtime Engage
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A Connected Dealership

Eliminate double data entry and streamline your team’s workflow with full dealership connectivity.
See all the features of Xtime

Service Tracker

Eliminate the need for multiple phone calls by giving your customers access to real-time status updates on their phone.
Learn about Xtime Inspect and this add-on
text-icon

Texting With Customers

Put an end to phone tag. Communicate with customers and ask for approval of additional repairs via text message.

Learn about all the features of Xtime Engage
service-tracking-icon-2

Service Tracker

Eliminate the need for multiple phone calls by giving your customers access to real-time status updates on their phone.

Learn about Xtime Inspect and this add-on
capacity-management-icon@3x

A Connected Dealership

Eliminate double data entry and streamline your team’s workflow with full dealership connectivity.

See all the features of Xtime

Dealers Who Overcame the Challenge

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More efficiency, more engagement

Annica Larrson

Service Manager
Sunridge Nissan
“It’s fun to be part of the newest technology. We’re excited to see what Xtime does in the future, because Sunridge Nissan will certainly want to be a part of it.”
Read More
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OUTSTANDING CUSTOMER EXPERIENCE

Matt Ketchum

Service Manager
Ferman Volvo, Tarpon Springs, Florida
“I wouldn’t want to work at a dealership that doesn’t use Xtime.”
Read More

Request a Demo

Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.

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Resources to Support Your Success

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