ENGAGE

Create a superior experience in your service drive and beyond.

Solve Your Customer Engagement Challenges

What are your goals and what’s stopping you from achieving them? Whether you need to find and retain service staff, deliver the digital experience customers expect, or make service convenient for customers, Xtime Engage will help get you there while cultivating loyal customers.

Find and Retain Service Staff

Deliver the Digital Experience Customers Expect

Make Service Convenient for Customers

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You need happy staff to have happy customers.

Outdated systems and processes contribute to worker fatigue, stress, and turnover, all of which affect your ability to serve your customers. You might be surprised to learn the full impact on your business.
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You need seamless digital interactions.

Customers expect to connect with your shop the way they already do with their favorite brands — online or on their phone. If you can’t meet this expectation, your business may suffer.
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You need to give customers back their time.

Make it easy for your customers to check their service appointment off their to-do list. Convenience is the new currency.

Find and Retain Service Staff

i-stock-136609090@2x

You need happy staff to have happy customers.

Outdated systems and processes contribute to worker fatigue, stress, and turnover, all of which affect your ability to serve your customers. You might be surprised to learn the full impact on your business.

Deliver the Digital Experience Customers Expect

i-stock-136609090@2x

You need seamless digital interactions.

Customers expect to connect with your shop the way they already do with their favorite brands — online or on their phone. If you can’t meet this expectation, your business may suffer.

Make Service Convenient for Customers

i-stock-136609090@2x

You need to give customers back their time.

Make it easy for your customers to check their service appointment off their to-do list. Convenience is the new currency.

More Upsells. Better Processes. Higher Retention.

0 /mo.
additional ROs generated
0 %
increase in service retention
Source: Data from all Xtime dealers between August 2022 and July 2023.

Personalized Customer
Engagement Technology

Grow fixed operations when you exceed customer expectations with a digital service experience. By providing access to critical service information like previously declined services, Xtime Engage personalizes every appointment while helping you increase team productivity and dealership profit.
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Elevated Customer Experience

Profitable Operational Efficiencies

Increased Dollars per RO

Digital Service Experience

Exceed Customer Expectations

Elevated Customer Experience

Keep customers up to date on their vehicle’s status via text.

Profitable Operational Efficiencies

Add services or recapture declined services with your tablet at check-in.

Increased Dollars per RO

Empower advisors with detailed analytics to help identify opportunities.

Digital Service Experience

Give customers a choice to connect in-person or via mobile device.

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Digital Service Experience

Give customers a choice to connect in-person or via mobile device.

elevated-customer-experience

Elevated Customer Experience

Keep customers up to date on their vehicle’s status via text.

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Profitable Operational Efficiencies

Add services or recapture declined services with your tablet at check-in.

increase-dollars

Increased Dollars per RO

Empower advisors with detailed analytics to help identify opportunities.

Xtime Engage Features

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Self Check-in

Increase efficiency in your service department and expedite the write-up process. With a self check-in option, you can drive more dollars per RO, increase customer retention, and provide a superior service experience.
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Online Payment

Take customer payments online or accept payments in the service lane directly through the advisor’s tablet. You’ll save valuable time and eliminate frustrating personnel handoffs.
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Intelligent Diagnostics

Drive additional service recommendations and sales and grow revenue with a consistent, repeatable, and automatic visual presentation of relevant tire and alignment data.
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Service Financing

Increase dollars per repair order by making it easy for customers to say yes to pricy repairs when you provide them with payment options.
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Proven Results With Fixed Ops Professionals

Get the most out of your Xtime solutions with expert guidance. Our industry professionals will show you how to achieve results that align with your dealership goals.
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Quotation Mark

I wouldn’t want to work at a dealership that doesn’t use Xtime.”

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Quotation Mark

As our buyers become younger and more technology savvy, they like and appreciate that same experience in the service drive, and that’s what we’re able to provide with Xtime.”

Let’s talk about creating the ultimate service experience at your dealership.

Want to learn more about driving efficiency, profitability, and customer and employee retention with Xtime solutions? Ready to demo with our sales team? Just fill out the form and we’ll get in touch.

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Resources to Support Your Success

Find the guidance you need as you prepare to enhance your service experience with new technology.