Instant access to history, recommendations and more
Consistent check-in and checkout processes
Professional service estimates
8.5% increase in retention
14 additional ROs generated per month
$12 lift per repair order
*Period Analyzed: January-December 2018.
Texting (hover for info)
Customer communication is a critical part of your service department’s success. But without the right tools, your time-strapped service advisors can’t keep customers informed. Texting offers you an integrated platform to communicate real-time status updates with service customers, using their favorite communication channel. The platform sends an automated first text following every customer check-in and gives service advisors a centralized message center for sending approval requests, service updates and appointment follow-ups. Learn More
NEW! Self Check-In (hover for info)
Increase efficiency in your service department and expedite the write-up process with Self Check-In. Self Check-In can help you drive more dollars per RO, increase customer retention, and provide a superior service experience.
Payment (hover for info)
Great customer service is your key to success in the service lane, and that requires quick work and convenience at every turn. Your service advisors can take customer payments directly through the Engage tablet or at their desktop. Accepting payments in the service lane saves customers time and eliminates annoying personnel handoffs. And, with Payment, your customers get the option to pay online. Learn More
NEW! FlexPay (hover for info)
Provide your customers with a consistent presentation of your service financing option and increase dollars per repair order with FlexPay. 76% of customers say that they are more likely to make a purchase if given a simple, seamless payment plan option. FlexPay can help you drive additional service revenue through integrated service financing.
Source: Business Wire