Engage – Customer Experience Management Automotive

Grow Your Fixed Operations When You Exceed Customer Expectations

Boost dealership customer retention and dollars per RO with Engage. Create a superior service lane experience for your customers with this robust tool that facilitates a personalized check-in with tablet reception, instant access to declined services, and text communication to drive results for your business. 

Improve your customer experience management with instant access to menus, inspections, recalls, tires and service history with Xtime Engage.

Performance Measurement

Walk-Around

Provide a superior service lane experience.

“Xtime allows the team at Kelowana Infiniti Nissan to make better use of our time, our shop is always moving, we don’t slow down and we are always profitable.”

More Upsells, better Processes and Higher Retention.

Period analyzed: Dec. 2018-Nov. 2019

Product Features

Texting

Customer communication is a critical part of your service department’s success. But without the right tools, your time-strapped service advisors can’t keep customers informed. Texting offers you an integrated platform to communicate real-time status updates with service customers, using their favorite communication channel. The platform sends an automated first text following every customer check-in and gives service advisors a centralized message center for sending approval requests, service updates and appointment follow-ups.

Self Check-In

Increase efficiency in your service department and expedite the write-up process with Self Check-In. Self Check-In can help you drive more dollars per RO, increase customer retention, and provide a superior service experience.

Payment

Great customer service is your key to success in the service lane, and that requires quick work and convenience at every turn. Your service advisors can take customer payments directly through the Engage tablet or at their desktop. Accepting payments in the service lane saves customers time and eliminates annoying personnel handoffs. And, with Payment, your customers get the option to pay online.

FlexPay

Provide your customers with a consistent presentation of your service financing option and increase dollars per repair order with FlexPay. 76% of customers say that they are more likely to make a purchase if given a simple, seamless payment plan option. FlexPay can help you drive additional service revenue through integrated service financing.

Source: Business Wire

See how Xtime delivers the ultimate service experience.

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