Solve Your Customer Engagement Challenges
What are your goals and what’s stopping you from achieving them? Whether you need to find and retain service staff, deliver the digital experience customers expect, or make service convenient for customers, Xtime Engage will help get you there while cultivating loyal customers.
Find and Retain Service Staff
Deliver the Digital Experience Customers Expect
Make Service Convenient for Customers
You need happy staff to have happy customers.
Outdated systems and processes contribute to worker fatigue, stress, and turnover, all of which affect your ability to serve your customers. You might be surprised to learn the full impact on your business.
You need seamless digital interactions.
Customers expect to connect with your shop the way they already do with their favorite brands — online or on their phone. If you can’t meet this expectation, your business may suffer.
You need to give customers back their time.
Make it easy for your customers to check their service appointment off their to-do list. Convenience is the new currency.
Find and Retain Service Staff
You need happy staff to have happy customers.
Outdated systems and processes contribute to worker fatigue, stress, and turnover, all of which affect your ability to serve your customers. You might be surprised to learn the full impact on your business.
Deliver the Digital Experience Customers Expect
You need seamless digital interactions.
Customers expect to connect with your shop the way they already do with their favorite brands — online or on their phone. If you can’t meet this expectation, your business may suffer.
Make Service Convenient for Customers
You need to give customers back their time.
Make it easy for your customers to check their service appointment off their to-do list. Convenience is the new currency.
More Upsells. Better Processes. Higher Retention.
0
/mo.
additional ROs generated
0
%
increase in service retention
Source: Data from all Xtime dealers between August 2022 and July 2023.
Personalized Customer
Engagement Technology
Grow fixed operations when you exceed customer expectations with a digital service experience. By providing access to critical service information like previously declined services, Xtime Engage personalizes every appointment while helping you increase team productivity and dealership profit.
Elevated Customer Experience
Profitable Operational Efficiencies
Increased Dollars per RO
Digital Service Experience
Exceed Customer Expectations
Elevated Customer Experience
Keep customers up to date on their vehicle’s status via text.
Profitable Operational Efficiencies
Add services or recapture declined services with your tablet at check-in.
Increased Dollars per RO
Empower advisors with detailed analytics to help identify opportunities.
Digital Service Experience
Give customers a choice to connect in-person or via mobile device.
Elevated Customer Experience
Keep customers up to date on their vehicle’s status via text.
Digital Service Experience
Give customers a choice to connect in-person or via mobile device.
Increased Dollars per RO
Empower advisors with detailed analytics to help identify opportunities.
Profitable Operational Efficiencies
Add services or recapture declined services with your tablet at check-in.
Xtime Engage Features
Self Check-in
Increase efficiency in your service department and expedite the write-up process. With a self check-in option, you can drive more dollars per RO, increase customer retention, and provide a superior service experience.
Online Payment
Take customer payments online or accept payments in the service lane directly through the advisor’s tablet. You’ll save valuable time and eliminate frustrating personnel handoffs.
Great customer service is your key to success, and that requires quick work and convenience at every turn.
Great customer service is your key to success, and that requires quick work and convenience at every turn.
Intelligent Diagnostics
Drive additional service recommendations and sales and grow revenue with a consistent, repeatable, and automatic visual presentation of relevant tire and alignment data.
Service Financing
Increase dollars per repair order by making it easy for customers to say yes to pricy repairs when you provide them with payment options.
Self Check-in
Increase efficiency in your service department and expedite the write-up process. With a self check-in option, you can drive more dollars per RO, increase customer retention, and provide a superior service experience.
Online Payment
Take customer payments online or accept payments in the service lane directly through the advisor’s tablet. You’ll save valuable time and eliminate frustrating personnel handoffs.
Intelligent Diagnostics
Drive additional service recommendations and sales and grow revenue with a consistent, repeatable, and automatic visual presentation of relevant tire and alignment data.
Service Financing
Increase dollars per repair order by making it easy for customers to say yes to pricy repairs when you provide them with payment options.
Proven Results With Fixed Ops Professionals
Get the most out of your Xtime solutions with expert guidance. Our industry professionals will show you how to achieve results that align with your dealership goals.
As our buyers become younger and more technology savvy, they like and appreciate that same experience in the service drive, and that’s what we’re able to provide with Xtime.”
Shaun Del Grande
Chairman, Del Grande Dealer Group
I wouldn’t want to work at a dealership that doesn’t use Xtime.”
Matt Ketchum
Service Manager, Ferman Volvo
Let’s talk about creating the ultimate service experience at your dealership.
Want to learn more about driving efficiency, profitability, and customer and employee retention with Xtime solutions? Ready to demo with our sales team? Just fill out the form and we’ll get in touch.
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Resources to Support Your Success
Find the guidance you need as you prepare to enhance your service experience with new technology.
Webinar
Self Check-In Usage & Best Practices
Self Check-In Usage & Best Practices You have an opportunity to show your customers you care about them. When you provide tools like Sel…
Article
3 Ways to Get Declined Services Next Time
Persistence is necessary for achieving success in almost every area of life, and your dealership service department is no exception. The majority…