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2025 Fixed Ops Focus Series- Service Multimedia Pro

Video
Webinar

2025 Fixed Ops Focus Series: Service Multimedia Pro

This informative session will guide you through how to improve your digital inspection process with our enhanced multimedia solution.

CBJ Feature Image

Top Takeaways from the Cox Automotive Car Buyer Journey Study

4 WAYS TO GROW YOUR FIXED OPS BUSINESS For 16 years, Cox Automotive has been tracking shifts in the car buyer journey to help dealers adapt to changing consumer expectations. The latest study shows how digital tools and proactive service outreach boost satisfaction and drive service loyalty. Here are 4 key findings from the study.

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Video

Selling Capacity: The Untapped Potential in Dealership Service Hours

In this panel from the Fixed Ops Roundtable, Skyler Chadwick (Cox Automotive) and Tully Williams (Niello Company) discuss how to rethink your service scheduling strategy, offering actionable insights service department managers can use to bring more customers into the service lane. Learn how your marketing and service software can work together to maximize every hour and

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Blog

Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value

In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes. Digital

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Infographic

From Browsing to Buying: AI and Automation Enhances Every Step of the Car-Buying Journey

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Video
Webinar

2025 Fixed Ops Focus Series: Declined Services

This informative session will guide you through how to increase service revenue opportunities with declined services

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Blog

Using Reporting to Drive Fixed Ops Success

Matt Warpinski, Director of Performance Management, Xtime There’s no right or wrong way to use reporting. In fact, the only wrong way is to NOT use reporting. Reporting offers insights into trends and what our consumers are doing. It also helps uncover gaps in your processes by finding out if your staff is actually behaving

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Blog

Using Service Multimedia Pro for Faster ASR Approvals

Michael Cribbs, Lead Performance Manager Adrian Lui, Senior Product Consultant Service Multimedia Pro is a new add-on for Xtime Inspect that allows technicians to enhance their recommendations within the multi-point inspection by sharing high-resolution media including photos and videos. When a technician can describe their inspection using video and show customers photos and video of the

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Video

How AI and Xtime empower service departments keep up with shifting consumer loyalty

Anya Schlesener, AVP of Operations at Cox Automotive, joins Emma Hancock to discuss rising repair costs and how dealers can leverage technologies, including AI, to address these consumer fears, make the service experience more convenient, and adapt to maintain profitability in these difficult market conditions. Key Takeaways

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Blog

Best Practices for Xtime Texting & Communications

Sending customers text messages throughout the service process with real-time status updates and then request payment via text is not only convenient for customers, but it also saves a lot of time for both service advisors and techs. With the launch of new Xtime texting features – many of them suggested by dealers – it’s

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