Resource Library

Xtime leader Tracy Fred discusses business continuity with solutions and tools available to you. Your service department is essential. At Xtime, we want to help you be resilient in the face of adversity. With many of our features that promote peace of mind for your…

Self Check-In Usage & Best Practices You have an opportunity to show your customers you care about them. When you provide tools like Self Check-In, customers recognize it’s meant to keep them safe and they take notice. It is definitely the right time to explore all…

We’ve been talking digital transformation for a while. Now it’s time to take action. We have to make changes to keep our employees and customers safe now and deliver the ultimate customer experience for a long time to come. Let’s talk about how we pivot…

https://vimeo.com/405863381 These are challenging and unique economic times. Many would-be shoppers are sheltering in their homes for the near future. According to a recent Cox Automotive survey, 29% of customers said they would prefer to delay their car repairs for the foreseeable future, unless it…

As your committed partner, we are devoted to business continuity to keep your dealership moving forward. We can help do that with virtual training of your Xtime products. Here’s what that looks like.    Preparation Our Readiness team sets us in the right direction from…

Safety for you, your team, and your service department customers is top of mind right now.  We’ve discussed how you can keep moving forward, preparing your shop for social distancing and communicating it to your customers, but we should talk a bit more about how to…

Your Tools for a Safe and Active Service Department The business world has changed dramatically, seemingly overnight. Many states, counties, and cities are enforcing stringent quarantine directives. In other areas, people are strongly encouraged to stay at home. In this unprecedented and unpredictable environment, many…

Keep Your Service Department Productive and Safe During Social Distancing No matter what’s happening in the outside world, you have to stay focused and continue to run your business as best as you can. But how do you maintain productivity and functionality in your dealership…

Times are changing rapidly, but we are going to get through it together. As an industry, we will adjust, adapt, and re-think the customer experience. We will walk lockstep through today’s challenges and come out stronger, poised for success. Let’s explore best practices you can implement in your service department and discuss…

Your service department involves several distinct phases and processes, each with its own defined roles and separate software systems. But your customers don’t really care where one role ends and another begins. They just want a smooth, seamless service process. Watch the video to see…

Customers are changing, so why are so many dealer service departments stuck in the past? Since the early days of automotive service, dealers have worked hard to keep customers loyal. But today’s customers demand more than good-old-fashioned customer service. They expect a superior service experience,…

Start-to-finish, top-to-bottom, soup-to-nuts. Great visual phrases, but they don’t quite explain what we’re getting at here. We want to discuss how the industry’s best service departments operate using another common expression, end-to-end. The most successful dealerships are creating end-to-end service experiences that fulfill every customer…

Everyone knows that the New Year is a great time to make personal improvements. But, did you know that it’s also the best time to find new ways to your dealership more profitable? Here’s a quick preview of the trends you won’t want to miss….

If your New Year’s resolution is to provide your customers with a better service experience, you’re on the right track to improving your profits. In today’s competitive fixed ops landscape, every advantage you can gain over your competition helps. And because customers make the decisions…