Resource Library

3 Ways Convenience Creates Opportunity for Your Service Department Convenience has truly become a currency — or at least a deciding factor on where currency is spent. Your customers demand ease and digital interaction throughout the service experience, and you need the efficiency that brings to your service…

Xtime, the automotive industry’s leading end-to-end software service solution, today announces its collaboration with Sunbit, the technology company improving the buying and selling experience for everyday things through flexible monthly payment plans. Together, they will provide access to additional payment options for dealerships to offer consumers directly from Xtime.

Drive Revenue & Retention with a Connected End-to-End Customer Experience Your customers already had high expectations of convenience and ease that were based on their experiences with online retail shopping and other technology-forward services like air travel that put everything they need in the palm of their hand. Those…

From hospitality to healthcare and retail to real estate, nearly every industry is changing to bring on-demand goods and services directly to the customer. It’s the natural evolution of industry—businesses change as customer preferences change—and the automotive service industry is no exception.

What’s more powerful — showing or telling? When it comes to additional service recommendations, you have a choice. View the infographic to see what the numbers say.

3 Ways Multimedia Can Help Maximize Your Service Department Potential Let’s say that every day you’re asked to fill up a one-gallon water pitcher and given 10 glasses of water that equal your task. Then one day, two of your glasses are taken away, but it’s still your…

Grow Fixed Ops with the Digital Experience Your Customer Prefers Your service department’s focus has accelerated in the direction of a fully digital customer experience. Why? Because you are truly looking at the service lane through the lens of customer preference — how they prefer to do business and interact, and the…

Use this guide to discuss concerns and questions about fixed ops software adoption with your stakeholders.

Early into social distancing, we created a fixed operations guide, A Playbook to Move the Service Experience Forward. Let’s explore what is still relevant at this stage and what has already evolved in the service department.

The entrepreneurial spirit you possess along with your unique ability to see opportunity in a challenge is exactly what you need to move your dealership forward today.

It’s never been more important for your service department to provide a 100 percent digital experience for your customers. And it’s only possible if your team is fully trained for it.

Change isn’t always easy, but it can be managed. Use this guide to lead a successful service technology transition at your dealership.

When it’s time to invest in new technology, you probably have questions. Learn how to define your dealership’s service technology requirements with our comprehensive checklist.

Use our buyer’s kit to find the best technology for your service department. Ask the right questions upfront, get the most out of each demo, and justify the investment with your stakeholders.

Xtime is integrating with DigniFi to launch FlexPay, an easy-to-use payment option offered directly through the Xtime platform. With FlexPay, dealers can help boost service department revenue while making comprehensive auto repairs more affordable to customers.