Resource Library

Here are some resources to help you deliver best-in-class customer experience in your service department and grow your fixed ops revenue. It is tough to stay ahead of the curve in our quickly evolving industry. Don’t worry though, the industry studies, guides, case studies, and videos you need are all right here.

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Article

15 Questions to Evaluate Your Service Scheduling Technology

Your customers. Your team. Your dealership. When your scheduling technology works to elevate all three, you prevail, delivering on performance ex…
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Unlock Your Dealership’s Profitability with Connected Technology
Article

Unlock Your Dealership’s Profitability with Connected Technology

When the technology in your service lane doesn’t sync with the rest of your dealership, you end up with manual processes and broken workflows tha…
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All Types

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Webinar

Maximizing the Customer Experience Through Xtime

Your service software can be a useful tool when it comes to vehicle sales opportunities. Listen to Tiffani Stefanescu, Senior Performance Manager…
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Article

Fixed Ops 2022: Tech Trends to Watch

In 2022, dealerships will be looking for ways to promote efficiency within their service departments. At NADA 2022, you’ll have the chance to see…
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Video

An Interview with Tracy Fred: Insight from the 2021 Cox Automotive Service Industry Study

Tracy Fred, VP of Operations for Xtime, sat down with CBT News to discuss the 2021 Cox Automotive Service Industry Study and how dealerships can …
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Article

Here’s What You Missed at the Dealer User Summit

If you missed the Dealer User Summit 2021, we’ve got you covered. Here are a few of the highlights. One common theme that really stood out? The m…
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Webinar

Xtime Spectrum: What is the Perfect Digital Service Experience?

Want to deliver the perfect digital service experience? Join Darrel Ferguson, Xtime Director of Performance Management, to learn the “why” and “h…
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Press Releases

2021 Cox Automotive Service Industry Study: Parts Shortages, Staffing Concerns Hold Back Dealership Service Departments

At the virtual NADA 2021 show, Xtime will showcase new features and integrations that now create a more convenient, transparent and digital exper…
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eBook

Learn How Top Dealers are Thriving

Implement the secrets of high performers so you can work smarter, not harder, for more profitable and more efficient fixed ops.
Download the eBook
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Article

Improve Transparency and Trust with Picture- and Video-Based Communication

In the automotive industry, service satisfaction has become an important driver of success.
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Webinar

Xtime Spectrum: World Class Service Drive Walk-Arounds Webinar

Your service walk-around process has surprising profit-producing potential. Join Don Baxter, Performance Consultant Manager at Xtime, as he discu…
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Article

Service in a Lean Inventory Environment

With fewer cars to sell, your service department can save the day in three specific ways—driving additional revenue, sourcing used cars, and spee…
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