What are the biggest opportunities for dealerships in fixed operations heading into 2026? In this episode, Skyler Chadwick joins Ted Ings and Bella Smylie to unpack findings from the latest Cox Automotive Ownership Study. Together, they explore what the data reveals about customer retention, dealership profitability, and long-term growth. Dealers will learn how pricing transparency, clear communication, and a better service experience can help keep customers coming back. The discussion also covers AI-driven consumer behavior, service lane opportunities, and practical strategies for improving operational efficiency.
