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What Car Dealers Can Learn From Pizza Delivery

Xtime’s Spectrum service solution delivers convenience and efficiency in service and ownership experience REDWOOD CITY, Calif. (January 23, 2017) — Xtime, a Cox Automotive™ brand, today released 2016 data on the impact of its Spectrum solution, the brand’s fully integrated service experience platform. Since Spectrum’s…

Happy New Year! It is my pleasure to be able to wish you a prosperous 2017.

We have had a great year and quite simply, we could not have done it without you. Your success is our number-one priority in 2017.

I am proud of the achievements of our entire team and the excitement that Spectrum has brought to the service customer experience within dealers.

In a recent Xtime study, data showed that price transparency and cost estimates topped the list of critical concerns for today’s automotive customers—not surprising in an age when even the least discerning of consumers have access to information at their fingertips.

Of the 668 study respondents, more than 70% considered cost estimates “extremely important” or “very important” when setting appointments. Price transparency even outranked all other factors surveyed, including appointment scheduling conveniences, transportation options and the ability to choose the service advisor.

Today’s consumers are hugely empowered with smarter purchasing decisions thanks to information right at their fingertips. Eight-six percent of Americans own smartphones, and when a customer whips out his or her phone to browse for information, dealership personnel should not be intimidated by this behavior. In fact, it’s precisely this kind of transparency that has also helped dealership service drives boost customer engagement and loyalty.

Software integration deal makes online scheduling more efficient

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