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Xtime, a Cox Automotive brand, has announced that its corporate headquarters in Redwood City, California, has achieved zero-waste-to-landfill status, attaining a 90% diversion rate. This milestone is part of the Cox Conserves sustainability initiative launched in 2007, which calls for all Cox Automotive companies to send 10% or less of their waste to landfills by 2024. Xtime is the first U.S. Cox Automotive brand to meet this requirement.

Xtime’s dedication to sustainability, including recycling and composting, earned it a California Green Business certification in December 2015, but the company redoubled its efforts in 2016 to meet the Cox Conserves benchmark eight years ahead of schedule. After weighing its facility’s trash by source, Xtime determined that individual employee trash receptacles provided the bulk of its waste. Xtime replaced these receptacles with strategically located compost and recycling bins. Through centralized binning and a vigorous employee education program, Xtime met the Cox Conserves diversion rate requirement in June 2016, composting 54% of its waste and recycling 36%.

Recent Xtime data has revealed that transparent cost estimates are the most critical concern for today’s automotive customers when setting service appointments. In a 2016 study of 668 respondents, more than 70 percent considered cost estimates “extremely important” or “very important” when setting appointments.1 This outranked all other factors surveyed, including the ability to choose the time or day of the appointment, the availability of transportation options and the option of choosing among different service advisors.

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Xtime has announced the launch of Spectrum, the industry’s first integrated, cloud-based system designed to drive owner loyalty through one service experience platform. The system’s four products – Invite, Schedule, Engage and Inspect powered by Service Pro – were built to help service departments create a consistent, high-quality ownership experience that drives repeat business.

With rising consumer expectations of the service experience, most dealers state that customer retention is their primary concern. In fact, recent Xtime studies found that 94 percent of dealers consider the service experience to be more important than the repair itself. The key is delivering an automotive ownership lifecycle that is interconnected and integrated. However, 83 percent of dealers say that their current systems do not provide a superior ownership experience*.

With the Service Department within a dealership becoming one of the most digitally advanced areas in automotive retailing, Cox Automotive™ and Xtime® today announced it will fuse its Dealertrack® Service Pro fixed operations product with its Xtime customer engagement and retention solution to create a single solution that benefits dealers and car owners alike. The integration is designed to help dealers better capitalize on customer loyalty and operational efficiency opportunities for their parts and service departments by delivering a more comprehensive service experience platform.

Changing software or systems can be a daunting undertaking, but Xtime’s solutions are different. Xtime’s products are designed to deliver a premium experience for vehicle owners while streamlining internal processes—and continue to deliver new features and enhancements. The most recently released 7 Series software is the latest version of this award-winning product.

Secrets to Growth in Your Service Drive (Pages 40 – 44)