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Xtime’s Spectrum service solution delivers convenience and efficiency in service and ownership experience REDWOOD CITY, Calif. (January 23, 2017) — Xtime, a Cox Automotive™ brand, today released 2016 data on the impact of its Spectrum solution, the brand’s fully integrated service experience platform. Since Spectrum’s…

Happy New Year! It is my pleasure to be able to wish you a prosperous 2017.

We have had a great year and quite simply, we could not have done it without you. Your success is our number-one priority in 2017.

I am proud of the achievements of our entire team and the excitement that Spectrum has brought to the service customer experience within dealers.

In a recent Xtime study, data showed that price transparency and cost estimates topped the list of critical concerns for today’s automotive customers—not surprising in an age when even the least discerning of consumers have access to information at their fingertips.

Of the 668 study respondents, more than 70% considered cost estimates “extremely important” or “very important” when setting appointments. Price transparency even outranked all other factors surveyed, including appointment scheduling conveniences, transportation options and the ability to choose the service advisor.

Today’s consumers are hugely empowered with smarter purchasing decisions thanks to information right at their fingertips. Eight-six percent of Americans own smartphones, and when a customer whips out his or her phone to browse for information, dealership personnel should not be intimidated by this behavior. In fact, it’s precisely this kind of transparency that has also helped dealership service drives boost customer engagement and loyalty.

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Xtime, a Cox Automotive brand, has announced that its corporate headquarters in Redwood City, California, has achieved zero-waste-to-landfill status, attaining a 90% diversion rate. This milestone is part of the Cox Conserves sustainability initiative launched in 2007, which calls for all Cox Automotive companies to send 10% or less of their waste to landfills by 2024. Xtime is the first U.S. Cox Automotive brand to meet this requirement.

Xtime’s dedication to sustainability, including recycling and composting, earned it a California Green Business certification in December 2015, but the company redoubled its efforts in 2016 to meet the Cox Conserves benchmark eight years ahead of schedule. After weighing its facility’s trash by source, Xtime determined that individual employee trash receptacles provided the bulk of its waste. Xtime replaced these receptacles with strategically located compost and recycling bins. Through centralized binning and a vigorous employee education program, Xtime met the Cox Conserves diversion rate requirement in June 2016, composting 54% of its waste and recycling 36%.

Recent Xtime data has revealed that transparent cost estimates are the most critical concern for today’s automotive customers when setting service appointments. In a 2016 study of 668 respondents, more than 70 percent considered cost estimates “extremely important” or “very important” when setting appointments.1 This outranked all other factors surveyed, including the ability to choose the time or day of the appointment, the availability of transportation options and the option of choosing among different service advisors.

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