Resource Library

What Car Dealers Can Learn From Pizza Delivery

Xtime’s Spectrum service solution delivers convenience and efficiency in service and ownership experience REDWOOD CITY, Calif. (January 23, 2017) — Xtime, a Cox Automotive™ brand, today released 2016 data on the impact of its Spectrum solution, the brand’s fully integrated service experience platform. Since Spectrum’s…

Happy New Year! It is my pleasure to be able to wish you a prosperous 2017.

We have had a great year and quite simply, we could not have done it without you. Your success is our number-one priority in 2017.

I am proud of the achievements of our entire team and the excitement that Spectrum has brought to the service customer experience within dealers.

In a recent Xtime study, data showed that price transparency and cost estimates topped the list of critical concerns for today’s automotive customers—not surprising in an age when even the least discerning of consumers have access to information at their fingertips.

Of the 668 study respondents, more than 70% considered cost estimates “extremely important” or “very important” when setting appointments. Price transparency even outranked all other factors surveyed, including appointment scheduling conveniences, transportation options and the ability to choose the service advisor.

Today’s consumers are hugely empowered with smarter purchasing decisions thanks to information right at their fingertips. Eight-six percent of Americans own smartphones, and when a customer whips out his or her phone to browse for information, dealership personnel should not be intimidated by this behavior. In fact, it’s precisely this kind of transparency that has also helped dealership service drives boost customer engagement and loyalty.

Software integration deal makes online scheduling more efficient

Subaru Canada Partners with Xtime to Power Subaru Service Scheduler October 11, 2016 – Subaru Canada, Inc. is pleased to announce its exclusive partnership with Xtime to create a connected solution to improve communication between Subaru Canada’s dealer network and Subaru owners for an enhanced…

3 Ways to Win More Service Appointments

Founder Jim Fitzpatrick interviews Jim Roche, SVP of Marketing & Managed Services at Xtime

Xtime is honored to have been a sponsor at TU-Automotive Detroit, the world’s largest annual conference dedicated to automotive technology. With over 300 booths, 3,000 participants and 150 guest speakers, this year’s event attracted industry leaders worldwide and featured lively discussions on the future of connectivity, mobility, autonomous vehicles and automotive technology.

Service Marketing: Take the Multichannel Approach

Secure Your Service Success (Pages 46-50)

Jim Roche from X-Time discusses fixed ops with CBT Founder Jim Fitzpatrick