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Your dealership might be closed, but that doesn’t mean your customers aren’t trying to schedule their next service appointment. New research from Xtime*, a Cox Automotive™ brand, reveals that 23 percent of customers schedule their visits outside of a dealership’s business hours. With scheduled visits generating an average $54 uplift compared to walk-in customers, having the latest technology options is critical for dealerships seeking to capture this business.

Service advisors are able to build an online quote for vehicle owners with additional service recommendations (ASRs), and the customer can review the full vehicle inspection and approve or decline the quote through a secure microsite from their desktop or smartphone. Online approvals not only ensure a consistent and professional presentation of ASRs, but also facilitate quicker response rates.

ADAM Systems, a division of Karmak and provider of dealer management solutions in the automotive industry, is pleased to announce that the ADAM System DMS is fully integrated with Xtime Spectrum, the leading retention solution for the retail automotive industry.

The integration between ADAM Systems and Xtime, a Cox Automotive brand, will help dealers improve customer relationships and retention through a two-way exchange of data. This data exchange will help dealers expedite the service write-up process, which will allow more time to properly manage the service lane process and discuss additional needed services with the vehicle owner.

Learn about the newest features from Xtime Spectrum—a fully integrated, cloud-based system to create an outstanding ownership experience. We introduced new features this quarter for Schedule, Engage, Invite and Inspect that help you make faster and better decisions for your customers.

Recently, Jim Roche, Xtime’s SVP of Marketing & Managed Services, sat down with CBT News to discuss how fixed ops can drive profitable growth for dealers in three ways.

“Less than one in three service visits in United States currently takes place at a dealership, and the average gross profit is about 46%,” said Roche. “So if your objective is profitable growth, you’ve got to give fixed ops a serious look.”