“Our initial love affair for Xtime was always tied to a service scheduling tool for ongoing communications with customers,” said Shaun. “After that, it became sort of a no-brainer for us to really look at the whole suite of services Xtime had to offer.”
To overcome the notion that taking a car to a dealership for service is an impersonal experience, DGDG wanted to enhance the way its service professionals communicated with each client. The challenge in a busy service drive, however, was how to spend ample time with each customer without creating a backlog in the service drive. DGDG’s partnership with Xtime introduced tablets to the service drive, which streamlined the walk-around process. DGDG now uses tablets in all 14 locations.