Prior to Xtime, Honda of Downtown Chicago performed well, with a healthy client base and substantial revenue. But Joel isn’t satisfied with “good”—he strives to be number one. That’s why he chose our Spectrum platform to increase customer satisfaction index (CSI) scores, guest return rates, and overall profitability.
“Before Xtime it was hit or miss—you just sat there and waited for business to happen,” says Joel.
The switch brought immediate results. Within the first month, Invite Declined Services campaigns generated over $30,000 in repair order (RO) revenue in the Honda of Downtown Chicago service department.
Joel believes Xtime is always working to be better since they help Honda of Downtown Chicago with continuous improvements as well through the following:
A Silent Partner on the Service Drive
Joel admits that managing a service department can bring a sense of isolation. But dealers that work with us get added support managing customer relations, analyzing data, and improving productivity.
“The biggest part of using Xtime for me is being able to see what I’m putting out and what’s coming back in and knowing that it’s working. And with the reporting and being able to see that, you feel accomplished,” Joel says. “You feel a little bit more in control.”
Would you like to feel in control, like Joel? Schedule a demo to learn how your dealership can capture declined services, improve customer experience, retain clients, and grow profits.