Auto/Mate Integrates with Xtime’s Inspect, Offering Digital Tools for Higher Customer Retention, Loyalty
REDWOOD CITY, Calif., July 15, 2019 – To help dealers build stronger customer relationships and drive lasting customer retention in the service department, Xtime today announces a new integration of its Inspect product with Auto/Mate, a national dealer management system (DMS) provider.
Dealers using Auto/Mate’s DMS will now be able to take advantage of Xtime’s Inspect module, part of the automotive industry’s leading cloud-based service management platform. Xtime Inspect helps dealers drive greater shop efficiency and can also help boost both revenue and customer satisfaction with digital, multi-point inspections, professionally presented recommended services and online customer approvals.
“With industry headwinds continuing to disrupt the service department and threaten dealership profitability as a whole, Xtime knew it was mission critical to invest in new relationships to ensure the benefits of Inspect were available to as many dealers as possible,” said Tracy Fred, vice president and general manager for Xtime. “Through the Inspect integration with Auto/Mate, more dealers will have the resources they need to provide a consistent customer experience that offers transparency, confidence and trust every step of the way to create lifelong customers.”
According to findings from Phase 2 of the Cox Automotive 2018 Service Industry Study, an estimated 70 percent of consumers who purchased or leased from a dealer did not return for service in the past year, indicating that dealers continue to struggle when it comes to customer retention. However, more than half of consumers reported they would be willing to travel farther and pay more for an enhanced service experience, creating an opportunity for dealers to continue to grow their share of total service visits.
Xtime Inspect helps dealers address this opportunity by enabling them to better streamline the vehicle inspection process internally and externally through instant communication with dealership chat, parts pricing and availability information, and centralized access to service history and previous recommendations. It also provides an integrated quote generation process from technician to parts to advisor.
“A comprehensive vehicle inspection is a valuable way to build trust, transparency and loyalty with our customers,” said Warren Lewis, dealer at Klick-Lewis Chevrolet in Palmyra, PA. “Having our Auto/Mate DMS deeply integrated with the Xtime Inspect module makes that critical relationship-building step so much easier and more efficient. Our service staff gets to spend their time meeting customers’ needs, instead of moving data around from one system to another.”
Leveraging its existing integration with Xtime Schedule, Auto/Mate dealers will now be able to import repair orders (ROs) into Inspect, and have access to real-time parts availability, parts on-hand, including bin and source location, descriptions and more.
“Xtime’s integration with our Parts Module will allow parts department users to save time and create more accurate parts quotes, as well as communicate pricing and availability throughout the entire dealership,” said Mike Esposito, president and CEO of Auto/Mate. “We have designed our Open/Mate program to expedite the integration process from third-party vendors for a low cost, which increases satisfaction for both parties’ dealership customers.”
To learn more about the Auto/Mate and Xtime integration, email Xtime at email@example.com, or call 888-463-3888.
Xtime increases customer retention for automotive dealer service departments by using technology to transform the ownership experience. Improving customer satisfaction and retention drives dealer revenue and profitability. Xtime is committed to delivering the experience consumers demand – an experience which emphasizes value, convenience and trust.
Xtime books 52 million service appointments and processes 120 million repair orders annually. Twenty-nine global OEMs have chosen Xtime to drive that same type of success for their businesses, converting more than $13 billion in service revenue annually for more than 7,500 dealerships across three continents.
About Cox Automotive
Cox Automotive Inc. makes buying, selling, owning and using cars easier for everyone. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, 40,000 auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com