Declined Services


Is this the technology your declined services follow-up relies on?

You could be missing out on future service business. 58% of additional service recommendations are declined.

How Do Your Numbers Compare?


recaptured monthly per dealership


recaptured monthly by top 20% of dealerships

*Based on Xtime dealers who have been enrolled with declined services since September 2017 and with Inspect go-live date before September 2017

Spectrum Declined Services At a Glance

Spectrum Declined Services leverages deep system integration across the entire Xtime Spectrum platform to identify, target and capture previously declined additional service recommendations (ASRs). ASRs are then stored for up to one year and systematically presented to customers to effortlessly recapture service business.

Target and market declined services, and win back service revenue.

Email & Outbound Marketing

Identify, target and discount declined services and recapture your customers.

Inspection Capture

Collect and store declined maintenance and repair opportunities.

Scheduling Recapture

Close previously lost revenue opportunities in consumer scheduling, or while scheduling in person or over the phone.

Vehicle Check-In Presentation

Present recommended services at the next vehicle check-in.

Xtime Declined Customer Calling

Enable Xtime to do the follow-up for you and recapture opportunities.

Based on Xtime Inspect dealers July 2016 – June 2017.

See how Xtime delivers the ultimate service experience.


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