What Are Your Service Challenges?
Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.
You need to give customers back their time.
Make it easy for your customers to check their service appointment off their to-do list. Convenience is the new currency.
Your customers might be frustrated with you.
If you still use manual or inconsistent processes, your service visits are too slow and not ideal for your customers. In fact, the top customer frustration is service visit time.
Source: 2021 Cox Automotive Service Study
Your customers know that digital tools would improve their experience.
They expect you to offer the convenience they already get from other brands. Dealers who embrace digital tools see big impact; those who’ve improved their customer experience credit their digital offerings.
Source: 2021 Cox Automotive Service Industry Study Takeaways
You’re missing out on revenue.
You could make more with a customer-centric service approach. In fact, two-thirds of consumers say they’d pay more for a great experience.
Source: 2020 Cox Automotive Reimagining the Automotive Consumer Experience
Solutions
Xtime provides digital tools to streamline the whole automotive service process.
Self Check-in
Let customers check themselves in (and out!) on a tablet or their phone for the ultimate convenience.
Rideshare Powered By Lyft
Exceed customer expectations with this integrated, on-demand ridesharing option, simplifying your transportation offering.
Service Pickup and Delivery
Provide a convenient service experience for your customers with a valet pickup and drop-off program in your dealership.
Learn about all the features of Xtime Schedule
Rideshare Powered By Lyft
Exceed customer expectations with this integrated, on-demand ridesharing option, simplifying your transportation offering.
Learn about all the features of Xtime Schedule
Self Check-in
Let customers check themselves in (and out!) on a tablet or their phone for the ultimate convenience.
See all the features of Xtime EngageDealers Who Overcame the Challenge
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Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.
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Resources to Support Your Success
Find the guidance you need as you prepare to enhance your service experience with new technology.
Article, eBook, Whitepaper
6 Ways to Maximize the Customer Experience
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Grow Fixed Ops with the Digital Experience Your Customer Prefers
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