What Are Your Service Challenges?
Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.
You need seamless digital interactions.
Customers expect to connect with your shop the way they already do with their favorite brands — online or on their phone. If you can’t meet this expectation, your business may suffer.
Your show rate should be higher.
Without strong digital tools, your messaging is inconsistent across channels or lacking entirely, which means you’re likely missing out on business.
Your customers might feel like strangers.
When scheduling service visits online, customers should see information about past services you’ve recommended. Otherwise, it seems like every visit with you is the first.
Your CSI scores probably aren’t improving.
Customer experience is key, and a poor digital experience leads to poor customer satisfaction.
Solutions
Xtime lets customers handle every step of their service appointment digitally — from online scheduling to approvals and payment.
Text Marketing
Increase demand and fill your shop capacity when you reach your customers faster, through the channel they prefer, by sending them text messages.
Real-time Status Updates
Deliver service updates to your customers’ phones, rather than making multiple phone calls.
Online Payment
Accept payment online or via a tablet right in the service lane, saving customers time and eliminating annoying personnel handoffs.
Text Marketing
Increase demand and fill your shop capacity when you reach your customers faster, through the channel they prefer, by sending them text messages.
Learn about all the features of Xtime Invite
See all the features of Xtime Inspect
Accept payment online or via a tablet right in the service lane, saving customers time and eliminating annoying personnel handoffs.
Learn about all the features of Xtime Engage
Real-time Status Updates
Deliver service updates to your customers’ phones, rather than making multiple phone calls.
See all the features of Xtime InspectDealers Who Overcame the Challenge
More efficiency, more engagement
Annica Larrson
Service Manager
Sunridge Nissan
“It’s fun to be part of the newest technology. We’re excited to see what Xtime does in the future, because Sunridge Nissan will certainly want to be a part of it.”
OUTSTANDING CUSTOMER EXPERIENCE
Matt Ketchum
Service Manager
Ferman Volvo, Tarpon Springs, Florida
“I wouldn’t want to work at a dealership that doesn’t use Xtime.”
Request a Demo
Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.
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Resources to Support Your Success
Find the guidance you need as you prepare to enhance your service experience with new technology.
Article, Blog, Webinar
4 Best Practices to Improve Customer Experience
Accustomed to this level of service, vehicle owners now expect to have customer-centric experiences in your dealership service department. To ear…
Article
Here Are The Tools You Need to Provide for Your Customer
It’s time to go all-in. Have you been dabbling in creating a digital experience for your customer? Many dealers have. Your customer has been…