What Are Your Service Challenges?
Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them.
You need happy staff to have happy customers.
Outdated systems and processes contribute to worker fatigue, stress, and turnover, all of which affect your ability to serve your customers. You might be surprised to learn the full impact on your business.
Your customers wait longer than they should.
Service wait times already frustrate customers. If you’re understaffed, they’re waiting even longer than average. You’re not alone — 57% of dealership service departments say they’re understaffed.
Source: 2021 Cox Automotive Service Industry Study
Your team might feel they work harder, not smarter.
Double data entry, calling customers on the phone, and other inefficient tasks wear on your staff. Digital tools would make their work far easier and faster, benefiting your customers, too.
Your employees would value better benefits.
The time your team spends on manual tasks would be better spent on skill development and continuous improvement. These efforts would help you retain your star employees.
Solutions
Xtime empowers your employees with technology that makes their job easier, with a simple interface much like that of the apps and websites they already use. Your team will keep showing up to work, and your customers will keep coming back, too.
Texting With Customers
Put an end to phone tag. Communicate with customers and ask for approval of additional repairs via text message.
A Connected Dealership
Eliminate double data entry and streamline your team’s workflow with full dealership connectivity.
Service Tracker
Eliminate the need for multiple phone calls by giving your customers access to real-time status updates on their phone.
Service Tracker
Eliminate the need for multiple phone calls by giving your customers access to real-time status updates on their phone.
Learn about Xtime Inspect and this add-on
Texting With Customers
Put an end to phone tag. Communicate with customers and ask for approval of additional repairs via text message.
Learn about all the features of Xtime Engage
A Connected Dealership
Eliminate double data entry and streamline your team’s workflow with full dealership connectivity.
See all the features of XtimeDealers Who Overcame the Challenge
Configure 'Xtime Card' Widget.
Configure 'Xtime Card' Widget.
Request a Demo
Let’s take a look at the Xtime products that can help you meet your goals and explore just how they’ll work in your service department.
*= Required
Resources to Support Your Success
Find the guidance you need as you prepare to enhance your service experience with new technology.
Article
Help Your Service Department Reach Its True Potential
The next generation of employees that come on board will need to get up-to-speed (and fast) on your technology to deliver the customer care you’r…
Video
Dial Up Your Service Team
Xtime is the partner that boosts the efficiency of your technicians and advisors, while creating the service experience your customers demand and…