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Customer Experience

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XTM24-0193_Inspect-Awareness_Customer-Frustrations-eBook_Thumbnail-Image_413x413_v1

Reduce Customer Frustrations with Your Service Department

Reduce Customer Frustrations with Your Service Department A Guide to Processes and Tools That Promote Satisfaction Download the guidebook for fixed ops professionals, based on the latest Cox Automotive Service Industry Study, to learn actionable steps and best practices. Streamline scheduling and check-in processes Enhance customer trust with transparent multipoint inspections Offer financing options for Read More

Read More

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Quick Tips
Video

Quick Tip: Switching Between Dealerships in the Xtime App

In under 2 minutes, learn how to switch between instances in the Xtime app. For Xtime users overseeing multiple rooftops, this allows efficient overview of several service lane businesses.

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Quick Tips
Video

Quick Tip: How to Manage A La Carte Services and Service Menus

Join Performance Manager Daniel Watts as he shares ways to make your service scheduling menus more effective and optimized for your dealership needs.

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Article
Blog

How to Create a Fully Digital Service Experience

What do your service customers expect from you? What kind of experience and features do they require? Today’s automotive consumers prefer to purchase online, so it would make sense your service customers would prefer to interact with you online as well. Dealers that want to give consumers the digital experience they prefer should look for

Make service convenient for customers

What Are Your Service Challenges? Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them. 01 Service more cars in less time 02 Find and retain service staff 03 Deliver the digital experience customers expect Read More

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Deliver the digital experience customers expect

What Are Your Service Challenges? Every service department struggles with different challenges that get in the way of profitability, efficiency, and customer retention goals. Explore today’s top five challenges and the solutions for overcoming them. 01 Service more cars in less time 02 Find and retain service staff 03 Deliver the digital experience customers expect Read More

Read More

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Blog

6 Ways to Maximize the Customer Experience

Inventory acquisition challenges are an industry-wide issue with a profound impact on profitability. Implement these five service strategies to face down inventory obstacles and overcome supply chain challenges at your dealership.

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Video

Maximizing the Customer Experience Through Xtime

Your service software can be a useful tool when it comes to vehicle sales opportunities. Listen to Tiffani Stefanescu, Senior Performance Manager with Cox Automotive, as she discusses ways to leverage Xtime to address inventory shortages and acquire used cars.

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Video

An Interview with Tracy Fred: Insight from the 2021 Cox Automotive Service Industry Study

Tracy Fred, VP of Operations for Xtime, sat down with CBT News to discuss the 2021 Cox Automotive Service Industry Study and how dealerships can have a consumer-first focus to increase revenue.

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Article
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Improve Transparency and Trust with Picture- and Video-Based Communication

In the automotive industry, service satisfaction has become an important driver of success.

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