Maximizing the Customer Experience Through Xtime

Your service department’s name says it all. Yes, you’re in the vehicle service industry, but you’re also in the customer service business, and your customers expect a streamlined, top-of-the-line service experience. Join Xtime Performance Manager Tiffani Stefanescu, with special guest Patti Tremonti, managing partner at MTN Automotive Training Systems, for a webinar all about improving the customer experience with Xtime. Topics include: making appointment scheduling seamless for customers, best practices for greeting service appointment customers, keeping the customer updated and satisfied while their vehicle is being worked on and effective follow-up steps to keep the customer coming back and increase retention.