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Fixed Ops Focus - Declined Services

Recapturing Declined Services to Drive Fixed Ops Profitability

Matt Warpinski and Tiffani Stefanescu, Directors of Performance Management at Xtime One of the most overlooked opportunities within the fixed ops department lies in recapturing declined services: recommended repairs or maintenance items that customers chose not to approve on a previous visit. In a recent session of our Fixed Ops Focus webinar series, we discussed

2025 Fixed Ops Focus Series- Service Multimedia Pro

Video
Webinar

2025 Fixed Ops Focus Series: Service Multimedia Pro

This informative session will guide you through how to improve your digital inspection process with our enhanced multimedia solution.

CRS25-0076_Customer-Buyer-Journey_Thumbnail_XTM_715x462_v2 (1)

Top Takeaways from the Cox Automotive Car Buyer Journey Study

5 Key Operational Takeaways for Your Service Department from the Cox Automotive Car Buyer Journey Study For the past 15 years, Cox Automotive has been researching the consumer car buyer journey to uncover key trends and consumer preferences. Here are 5 takeaways from the Cox Automotive Car Buyer Journey Study to power your dealership in

Selling Capacity- The Untapped Potential in Dealership Service Hours thumb

Video

Selling Capacity: The Untapped Potential in Dealership Service Hours

In this panel from the Fixed Ops Roundtable, Skyler Chadwick (Cox Automotive) and Tully Williams (Niello Company) discuss how to rethink your service scheduling strategy, offering actionable insights service department managers can use to bring more customers into the service lane. Learn how your marketing and service software can work together to maximize every hour and

Sept_XTM25-0207_Misc-2025_Blog-Image-1_715x462_v1

Blog

Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value

In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes. Digital

Xtime_AI and Automation OneSheet

Infographic

From Browsing to Buying: AI and Automation Enhances Every Step of the Car-Buying Journey

Fixed Ops Declined Service webinar thumb

Video
Webinar

2025 Fixed Ops Focus Series: Declined Services

This informative session will guide you through how to increase service revenue opportunities with declined services

XTM25-0209_Fixed-Ops-Focus_Session-3_Landing-Page-Image_715x462_v1

Blog

Using Reporting to Drive Fixed Ops Success

Matt Warpinski, Director of Performance Management, Xtime There’s no right or wrong way to use reporting. In fact, the only wrong way is to NOT use reporting. Reporting offers insights into trends and what our consumers are doing. It also helps uncover gaps in your processes by finding out if your staff is actually behaving

XTM25-0209_Fixed-Ops-Focus_Session-2_Landing-Page-Image_715x462_v2

Blog

Using Service Multimedia Pro for Faster ASR Approvals

Michael Cribbs, Lead Performance Manager Adrian Lui, Senior Product Consultant Service Multimedia Pro is a new add-on for Xtime Inspect that allows technicians to enhance their recommendations within the multi-point inspection by sharing high-resolution media including photos and videos. When a technician can describe their inspection using video and show customers photos and video of the

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Video

How AI and Xtime empower service departments keep up with shifting consumer loyalty

Anya Schlesener, AVP of Operations at Cox Automotive, joins Emma Hancock to discuss rising repair costs and how dealers can leverage technologies, including AI, to address these consumer fears, make the service experience more convenient, and adapt to maintain profitability in these difficult market conditions. Key Takeaways

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