To make employees more efficient and stay true to its customer-first mission, Chapman Automotive Group saw an opportunity to improve how it moved…

Ferman Volvo Cars of Tarpon Springs, Florida, is widely known for its dedication to customer experience—one of many reasons that they were voted…

With Spectrum, Kelowna Infiniti Nissan manages shop load and offers customers a premium service experience John Hughes, Service Manager at Kelown…

A few years ago, Sunridge Nissan in Calgary, Alberta, was using multiple solutions for all of its customer needs. The dealership quickly implemen…

A short time ago, Vaden of Beaufort in South Carolina managed its service drive the “old-fashioned way,” according to Corporate Fixed Operations…

Just a few years ago, Manly Honda in Santa Rosa, California, was using the dealer management system (DMS) for service appointments. While appoint…

Shaun Del Grande, President of Del Grande Dealer Group (DGDG) in San Jose, California, knows how to take care of customers. In his 17 y…

When Tony Pereira, Parts & Service Director at First Texas Honda in Austin, Texas, joined the dealership in mid-2015, he was surpri…

Emerging technology has changed the way businesses interact with customers in a variety of ways, from online to in-person. Central Valley Nissan…

Jeff Bellinger is General Manager for Brandfon Honda, a sales and service volume leader in its district. Located in Branford, CT near New Haven,…