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Home / Case Study

Case Study

XTM23-0171_Misc-2023_Blog-Image_Napleton_1254x836_v1

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Case Study

Connect Your Technology for Better Employee Experience

See how Napelton Auto Group supports their team with the right tools and time-saving technology to ensure high customer satisfaction, transparency, and trust.

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Case Study

Chapman Automotive Group Benefits from Lyft & Xtime Integration

To make employees more efficient and stay true to its customer-first mission, Chapman Automotive Group saw an opportunity to improve how it moved its customers to and from dealerships by offering on-d…

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Oklahoma City Volkswagen Employee Engagement

Case Study
Video

Oklahoma City Volkswagen Invests in its Technology and its People

Oklahoma City Volkswagen isn’t run by a bunch of old school car guys. Its forward-thinking management team is always looking for ways to enhance the value of their investment. And when Robert Lackey was offered a position as the dealership’s service director, he immediately saw ways to apply that philosophy in the service lane. Many

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Case Study
Video

Honda of Downtown Chicago Captures Declined Services, Grows Profits

Honda of Downtown Chicago is one of the busiest service centers around. Every day—from daybreak to nightfall—cars stream in and out of the service bays. And Service Manager, Joel Adames, counts on us to keep business flowing. Prior to Xtime, Honda of Downtown Chicago performed well, with a healthy client base and substantial revenue. But

ferman-volvo-matt-ketchum

Case Study

Ferman Volvo Cars Uses Xtime to “Treat Customers Like Family”

Ferman Volvo Cars of Tarpon Springs, Florida, is widely known for its dedication to customer experience—one of many reasons that they were voted Xtime’s very first recipient of the Customer Experience Excellence award at this year’s Digital Dealer 24 conference in Orlando. Service Manager Matt Ketchum attributes this award and Ferman Volvo’s reputation for customer

Nissan Dealership Kelowna

Case Study

Kelowna Infiniti Nissan With Spectrum

With Spectrum, Kelowna Infiniti Nissan manages shop load and offers customers a premium service experience John Hughes, Service Manager at Kelowna Infiniti Nissan in Kelowna, British Columbia, understands what consistent and honest communication with customers does for retention and brand loyalty. Having been familiar with Xtime’s solutions since 2005, John implemented Xtime products—starting with Schedule,

annica-sunridge-dealer-success

Case Study

Sunridge Nissan Streamlines Its Solution Platforms with Xtime

A few years ago, Sunridge Nissan in Calgary, Alberta, was using multiple solutions for all of its customer needs. The dealership quickly implemented Schedule to accommodate its customers online scheduling needs, and Xtime’s other solutions—Engage, Invite and Inspect—soon followed. Service Manager Annica Larsson said that introducing Xtime allowed the dealership to streamline its operations instead

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Case Study

Vaden of Beaufort Brings Technology to the Service Drive

A short time ago, Vaden of Beaufort in South Carolina managed its service drive the “old-fashioned way,” according to Corporate Fixed Operations Director Dawn Newsome. Realizing that the service advisors made more eye contact with their clipboards than with customers, Dawn knew that the service department needed to make some improvements. “The age-old way of

Manly Honda Service Department Employees

Case Study

Manly Honda goes all in with Spectrum

Just a few years ago, Manly Honda in Santa Rosa, California, was using the dealer management system (DMS) for service appointments. While appointments were being made, Service Manager Luke Ammann noticed that processes were inefficient and that the service department could bolster its customer service experience. “We needed a better appointment process,” said Luke. “Our

delgrande-carousel

Case Study

Del Grande Dealer Group Uses Xtime’s Integrated Solutions

Shaun Del Grande, President of Del Grande Dealer Group (DGDG) in San Jose, California, knows how to take care of customers. In his 17 years of business, he and his team have built DGDG into one of the largest privately held dealerships in the San Francisco Bay Area, comprised of 14 locations. The key to their success,

tony-periera-first-texas-honda

Case Study

First Texas Honda’s partnership with Xtime helps with shop loading, customer retention

When Tony Pereira, Parts & Service Director at First Texas Honda in Austin, Texas, joined the dealership in mid-2015, he was surprised to learn that the business lacked a multi-channel appointment scheduling system. Having come from dealerships where tablets were used effectively in the service drive, Tony knew the benefit of such tools to regulate the flow

central-nissan-john

Case Study

Central Valley Nissan Transforms Customer Experience, Gives Service Advisors “Freedom of Movement” with Xtime

Emerging technology has changed the way businesses interact with customers in a variety of ways, from online to in-person. Central Valley Nissan in Modesto, California, was eager to introduce technology to the service drive in order to boost business. In doing so, they also found that Xtime’s solutions created a more modern, efficient and professional

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