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ferman-volvo-matt-ketchum

Case Study

Ferman Volvo Cars Uses Xtime to “Treat Customers Like Family”

Ferman Volvo Cars of Tarpon Springs, Florida, is widely known for its dedication to customer experience—one of many reasons that they were voted Xtime’s very first recipient of the Customer Experience Excellence award at this year’s Digital Dealer 24 conference in Orlando. Service Manager Matt Ketchum attributes this award and Ferman Volvo’s reputation for customer

annica-sunridge-dealer-success

Case Study

Sunridge Nissan Streamlines Its Solution Platforms with Xtime

A few years ago, Sunridge Nissan in Calgary, Alberta, was using multiple solutions for all of its customer needs. The dealership quickly implemented Schedule to accommodate its customers online scheduling needs, and Xtime’s other solutions—Engage, Invite and Inspect—soon followed. Service Manager Annica Larsson said that introducing Xtime allowed the dealership to streamline its operations instead

vadenbg-1030×556

Case Study

Vaden of Beaufort Brings Technology to the Service Drive

A short time ago, Vaden of Beaufort in South Carolina managed its service drive the “old-fashioned way,” according to Corporate Fixed Operations Director Dawn Newsome. Realizing that the service advisors made more eye contact with their clipboards than with customers, Dawn knew that the service department needed to make some improvements. “The age-old way of

Manly Honda Service Department Employees

Case Study

Manly Honda goes all in with Spectrum

Just a few years ago, Manly Honda in Santa Rosa, California, was using the dealer management system (DMS) for service appointments. While appointments were being made, Service Manager Luke Ammann noticed that processes were inefficient and that the service department could bolster its customer service experience. “We needed a better appointment process,” said Luke. “Our

delgrande-carousel

Case Study

Del Grande Dealer Group Uses Xtime’s Integrated Solutions

Shaun Del Grande, President of Del Grande Dealer Group (DGDG) in San Jose, California, knows how to take care of customers. In his 17 years of business, he and his team have built DGDG into one of the largest privately held dealerships in the San Francisco Bay Area, comprised of 14 locations. The key to their success,

kiaheader

Article

Kia Certifies ‘Xtime Suite for Kia Dealers’

Kia Certifies ‘Xtime Suite for Kia Dealers’ Kia dealers know they have an effective shop loading tool with Kia Schedule. Now they also have access to a fully certified suite of Xtime products proven to help Kia dealers’ fixed operations become more efficient and profitable. As of February 1, 2019, Kia Motors America partnered with

Car tire replacement.

Blog

3 Ways to Get Declined Services Next Time

Persistence is necessary for achieving success in almost every area of life, and your dealership service department is no exception. The majority (at least 58%) of additional service recommendations offered by dealerships to their customers get declined. Successful dealerships know how to channel that rejection into a productive and persistent process for recapturing those services

Article

Autosoft Announces Integration with Xtime

Integration Provides Robust, Seamless Connection Between Autosoft’s Dealer Management System and Xtime’s Customer Retention Solution REDWOOD CITY, Calif. (October 19, 2018) –Autosoft, Inc., a national dealer management system (DMS) provider, announced a new integration partnership with Xtime designed to streamline management of fixed operations and help improve customer service. Xtime offers the premier customer retention solution

Article

Xtime Partners With Digital Dealer to Recognize Industry’s Top Customer Experience

REDWOOD CITY, Calif. (February 28, 2018) – Xtime has partnered with Digital Dealer, the #1 read magazine for franchised automotive dealers and managers, to present the Customer Experience Excellence Award at Digital Dealer’s Conference & Expo in Orlando, FL. April 10-12, 2018. Xtime’s Spectrum is a technology platform that improves service retention by enabling a superior service experience through

Blog

Xtime Integrates Vantiv Payments to Accelerate Service Checkout

Dealers can enhance the ownership experience by offering consumers quick online and in-lane payment options that implement high security standards for service thanks to integrated payment processing capabilities from Xtime and Vantiv Integrated Payments.

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