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Fixed Ops Focus - Declined Services

Recapturing Declined Services to Drive Fixed Ops Profitability

Matt Warpinski and Tiffani Stefanescu, Directors of Performance Management at Xtime One of the most overlooked opportunities within the fixed ops department lies in recapturing declined services: recommended repairs or maintenance items that customers chose not to approve on a previous visit. In a recent session of our Fixed Ops Focus webinar series, we discussed

Xtime Sizzle Thumb

Blog
Video

More Profitable Service Experiences Need a Better Service Platform

Consumer trends are changing. Flexibility and convenience are key—and that extends to the service department. To drive revenue in fixed ops, it’s critical for dealerships to enhance the service experience. The reward is twofold: Happy customers will return for future service needs—and perhaps even return to trade in and then purchase a new vehicle. To

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Guide

Discover the Power of Data

Based on the 2024 Cox Automotive Power of Data research study, this comprehensive guide provides a detailed look into the use of data and insights in dealerships, including fixed ops. In this eBook, you’ll discover: Learn how data and insights can help your service department forecast trends, generate and capture demand, become more efficient, and

Quick Tip Daniel Watts

Quick Tips
Video

Quick Tip: Engaging Customers with Declined Services

Discover how custom notifications in Xtime Inspect can help your dealership turn declined services into service revenue and inventory acquisition opportunities. Learn how to identify and engage with customers who have declined a service over a specific dollar threshold.’

2024_Xtime_FlexPay

Article

Increase Dollars per RO with Flexible Customer Financing

Are you leaving money on the table? With 36 percent of consumers unable to pay for a $500 auto repair, it’s no wonder so many ASRs go unsold.1 Many forwardthinking dealers offer service financing options, but it’s likely that their current solutions require a separate system. And shuffling between platforms hurts advisor efficiency and makes

4-Ways-Infographic-thumb

Infographic

4 Ways to Tackle Fixed Ops Challenges 

Summary New opportunities for fixed ops professionals to achieve rapid growth though digital technology, transparency, and convenience. As a fixed operations professional, it’s crucial to understand your challenges and opportunities so you can implement strategies that keep profits growing and customers satisfied. Here are some tips to tackle the takeaways from the latest Cox Automotive Service Industry

quick_tip_invite-thumb

Video

Quick Tip: Using Xtime Invite to Promote Summer Service Specials

Tap into specialized marketing templates that have proven to drive higher customer engagement and incremental revenue.

Screenshot 2024-02-07 at 10.04.58 AM

Blog

Quick Tip: Using Xtime University for Both New and Existing Employees

In less than 2 minutes, Daniel Watts shows you how Xtime University gives you valuable training tools for new hires along with refreshers for current employees.

XTM23-0186_Workflow-Study_Thumbnail-Image_413x413_v1

Guide

Make Your Service Workflows Work

Your Guide to Turning Process Frustrations into Opportunities. Dealership workflows don’t always get the credit they deserve, but behind the scenes they are working hard to increase revenue and improve service staff productivity and customer lifetime value. Our new eBook offers insights to help you overcome common workflow frustrations, so that you can make your

Screenshot 2023-05-30 at 11.16.14 AM

Video

Winning Strategies of Forward-Thinking Service Departments

Learn what tactics forward-thinking service departments are implementing to set themselves apart and boost profitability.

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