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Video

Fixed Ops & the Driveway Process: Getting to 100%

In fixed ops, when your driveway processes are done right, customers are happier and service departments see more repeat and referral business, higher retention, and rising profits. In this panel discussion, learn how Niello Company gets to 100% green across check-in, inspections, quotes sent, and approvals using Xtime solutions.

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Webinar

2025 Fixed Ops Focus Series: Texting & Communications Enhancements

This informative session will guide you through the latest enhancements to our texting and communications platform

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Guide

Discover the Power of Data

Based on the 2024 Cox Automotive Power of Data research study, this comprehensive guide provides a detailed look into the use of data and insights in dealerships, including fixed ops. In this eBook, you’ll discover: Learn how data and insights can help your service department forecast trends, generate and capture demand, become more efficient, and

Quick Tip Daniel Watts

Quick Tips
Video

Quick Tip: Engaging Customers with Declined Services

Discover how custom notifications in Xtime Inspect can help your dealership turn declined services into service revenue and inventory acquisition opportunities. Learn how to identify and engage with customers who have declined a service over a specific dollar threshold.’

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Blog

Fixed Ops Technology Trends to Look for at NADA 2025

Here’s a quick guide to the latest tech trends to look for at NADA in January so you can stay a step ahead of the competition. Omnichannel Technology The service experience is more than fixing cars. It’s a chance for your dealership to interact directly with your customers, diagnose problems, and provide personalized solutions for

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eBook

Key Findings from the 2023 Vehicle Service Industry Study

Most consumers rely on their dealership for auto service, repair, and maintenance, but the 2023 Cox Automotive Vehicle Service Industry Study found that customer trust in dealer service departments is declining. This free eBook highlights the reasons why competitors are gaining market share and how a focus on customer experience can help your fixed ops

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Quick Tips
Video

Quick Tip: Quickly Access Quote Signatures on Demand

Check out this new Xtime feature enhancement to access customer quote signatures in the customer profile.

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Article

Increase Dollars per RO with Flexible Customer Financing

Are you leaving money on the table? With 36 percent of consumers unable to pay for a $500 auto repair, it’s no wonder so many ASRs go unsold.1 Many forwardthinking dealers offer service financing options, but it’s likely that their current solutions require a separate system. And shuffling between platforms hurts advisor efficiency and makes

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Blog

Enhancing Service Operations for Kia Dealers with the Xtime Suite

In the fast-paced world of automotive retail, efficiency, customer satisfaction, and profitability are paramount. With the advent of advanced software solutions, Kia dealerships now have the tools they need to excel in these areas. The certified suite of Xtime products—Schedule, Engage, and Inspect—stands at the forefront of this transformation. In this blog post, we’ll explore

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Case Study

Ensuring Employee Satisfaction: How Xtime Technology Fostered Success at Napleton Automotive Group

Transforming Fixed Operations: The Xtime Advantage In the rapidly evolving automotive industry, businesses must adapt and innovate to remain competitive, and one critical aspect is the employee experience in fixed operations. The Napleton Automotive Group, led by Danny Randolph, has leveraged Xtime technology and automotive repair estimate software to enhance service lane operations, improving efficiency,

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