Here’s What You Missed at the Dealer User Summit


If you missed the Dealer User Summit 2021, we’ve got you covered. Here are a few of the highlights. One common theme that really stood out? The most successful dealerships all have a heavy focus on fixed operations. 

Leverage Fixed Operations to Keep Profits High While Inventory is Low 

Today’s inventory shortage challenges call for a comprehensive, cross-departmental strategy. Your service department, in particular, can be a rich resource for sourcing and selling vehicles.  

During the event, Tiffani Stefanescu, Senior Performance Manager with Cox Automotive, discussed ways to leverage Xtime to address inventory shortages and acquire used cars. She walked through how to effectively promote used car purchases, identify and reach out to trade-in prospects, and get notified when those prospects are in for service. 

The Habits of High-Performing Fixed Ops Dealerships 

Forming good dealership habits takes time, but making changes now to build a strong workplace culture and embrace technology can help you build a world-class service experience.  

Gerald Gregory, manager of Performance Management at Xtime, shared the specific habits, techniques, and practices that separate good service departments from great ones. He taught how to anticipate future needs and make changes to provide the experience and culture your customers want.  

Digitize Your Customer Experience to Increase Customer Satisfaction 

Every year, customers become more tech savvy, more interested in digital experiences, and more likely to manage vehicle service online. So every year your service department does nothing to adapt, it risks falling behind.  

In his session, Matt Hamby, Senior Performance Consultant at Xtime, displayed Xtime’s ability to help you overcome daily inefficiencies and give your customers and staff a modern, world-class digital experience. Atendees learned how to change their client experience to achieve higher retention levels and greater profits. 

See! You don’t have to miss a thing. When you’re ready, our experts will show you how to digitize the service experience and improve customer satisfaction to earn more revenue from your service department.