2m Read BlogNewsletter Kia Certifies ‘Xtime Suite for Kia Dealers’ Kia Certifies ‘Xtime Suite for Kia Dealers’ Kia dealers know they have an effective shop loading tool with Kia Schedule. Now they also have access to a fully certified suite of Xtime products proven to help Kia dealers’ fixed operations become more efficient and profitable. As of February 1, 2019, Kia Motors America partnered with Read More
3m Read Article 3 Ways to Get Declined Services Next Time Persistence is necessary for achieving success in almost every area of life, and your dealership service department is no exception. The majority (at least 58%) of additional service recommendations offered by dealerships to their customers get declined. Successful dealerships know how to channel that rejection into a productive and persistent process for recapturing those services Read More
3m Read Press Releases Autosoft Announces Integration with Xtime Integration Provides Robust, Seamless Connection Between Autosoft’s Dealer Management System and Xtime’s Customer Retention Solution REDWOOD CITY, Calif. (October 19, 2018) –Autosoft, Inc., a national dealer management system (DMS) provider, announced a new integration partnership with Xtime designed to streamline management of fixed operations and help improve customer service. Xtime offers the premier customer retention solution Read More
4m Read Press Releases Xtime Presents Fletcher Jones Audi with Customer Experience Excellence Award REDWOOD CITY, Calif. (October 16, 2018) – Xtime is proud to name Fletcher Jones Audi in Chicago, IL, as the winner of the second Xtime Customer Experience Excellence Award at Digital Dealer’s Conference & Expo in Las Vegas, NV, October 16-18, 2018. Xtime first partnered with Digital Dealer in April 2018 to create the Customer Experience Read More
1m Read In the News Xtime Vice President and General Manager Tracy Noonan Fred Named 2018 Women in Remarketing Honoree Xtime Vice President and General Manager Tracy Noonan Fred Named 2018 Women in Remarketing HonoreeTracy Noonan Fred, Xtime VPXtime Vice President and General Manager Tracy Noonan Fred was recently named an Auto Remarketing 2018 Women in Remarketing honoree. The annual program recognizes women that exhibit excellence and leadership in the remarketing and used-car business. Tracy Read More
5m Read Newsletter Volume 31: NADA 2018 Edition Today’s consumers are busier and more discerning than ever, which is why Xtime is constantly striving to help our dealership partners exceed their customers’ expectations. At NADA 2018, we’re showing the new features that will revolutionize the way dealership service departments keep customers coming back. Read More
2m Read Press Releases Xtime Partners With Digital Dealer to Recognize Industry’s Top Customer Experience REDWOOD CITY, Calif. (February 28, 2018) – Xtime has partnered with Digital Dealer, the #1 read magazine for franchised automotive dealers and managers, to present the Customer Experience Excellence Award at Digital Dealer’s Conference & Expo in Orlando, FL. April 10-12, 2018. Xtime’s Spectrum is a technology platform that improves service retention by enabling a superior service experience through Read More
6m Read Newsletter Volume 30: New Xtime Features and Transparency Builds Trust According to a 2015 Cox Automotive service survey, 50 percent of customers said that knowing the total cost of repairs and maintenance upfront was a critical component of their service experience. Additionally, the 2016 Cox Automotive Maintenance & Repair Study found that 34 percent of customers felt that the dealer will overcharge them—a perception that can be corrected. Read More
4m Read Press Releases Xtime Integrates Vantiv Payments to Accelerate Service Checkout Dealers can enhance the ownership experience by offering consumers quick online and in-lane payment options that implement high security standards for service thanks to integrated payment processing capabilities from Xtime and Vantiv Integrated Payments. Read More
5m Read Case Study First Texas Honda’s partnership with Xtime helps with shop loading, customer retention When Tony Pereira, Parts & Service Director at First Texas Honda in Austin, Texas, joined the dealership in mid-2015, he was surprised to learn that the business lacked a multi-channel appointment scheduling system. Having come from dealerships where tablets were used effectively in the service drive, Tony knew the benefit of such tools to regulate the flow Read More