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8m Read

Win Back Customers by Overcoming Common Fixed Ops Misconceptions 

Matt Warpinski and Tiffani Stefanescu, Directors of Performance Management at Xtime  Today there are more vehicles on the road than ever before, but the volume of dealer visits from 2018 to 2025 shows a significant drop. Service customers are going to independent repair shops and quick lubes instead of the dealership. And now we’re seeing new mobile services going out to people’s houses and doing work there.  Once a
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Sept_XTM25-0207_Misc-2025_Blog-Image-1_715x462_v1 3m Read

Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value 

In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes.  Digital
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