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Blog

Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value

In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes. Digital

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Video

How AI and Xtime empower service departments keep up with shifting consumer loyalty

Anya Schlesener, AVP of Operations at Cox Automotive, joins Emma Hancock to discuss rising repair costs and how dealers can leverage technologies, including AI, to address these consumer fears, make the service experience more convenient, and adapt to maintain profitability in these difficult market conditions. Key Takeaways

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Quick Tips
Video

Quick Tip: Switching Between Dealerships in the Xtime App

In under 2 minutes, learn how to switch between instances in the Xtime app. For Xtime users overseeing multiple rooftops, this allows efficient overview of several service lane businesses.

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Quick Tips
Video

Quick Tip: How to Manage A La Carte Services and Service Menus

Join Performance Manager Daniel Watts as he shares ways to make your service scheduling menus more effective and optimized for your dealership needs.

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Article
Blog

How to Create a Fully Digital Service Experience

What do your service customers expect from you? What kind of experience and features do they require? Today’s automotive consumers prefer to purchase online, so it would make sense your service customers would prefer to interact with you online as well. Dealers that want to give consumers the digital experience they prefer should look for

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Blog

6 Ways to Maximize the Customer Experience

Inventory acquisition challenges are an industry-wide issue with a profound impact on profitability. Implement these five service strategies to face down inventory obstacles and overcome supply chain challenges at your dealership.

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Video

Maximizing the Customer Experience Through Xtime

Your service software can be a useful tool when it comes to vehicle sales opportunities. Listen to Tiffani Stefanescu, Senior Performance Manager with Cox Automotive, as she discusses ways to leverage Xtime to address inventory shortages and acquire used cars.

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Video

An Interview with Tracy Fred: Insight from the 2021 Cox Automotive Service Industry Study

Tracy Fred, VP of Operations for Xtime, sat down with CBT News to discuss the 2021 Cox Automotive Service Industry Study and how dealerships can have a consumer-first focus to increase revenue.

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Article
Blog

Improve Transparency and Trust with Picture- and Video-Based Communication

In the automotive industry, service satisfaction has become an important driver of success.

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Article
Blog
Webinar

4 Best Practices to Improve Customer Experience

Accustomed to this level of service, vehicle owners now expect to have customer-centric experiences in your dealership service department. To earn their initial business and to bring them back repeatedly, your dealership needs to adhere to a set of best practices for improving the customer experience through convenience, transparency, and communication.

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