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The Back End Is the New Front End- Turn Service Retention Into Dealership Growth Post Thumbnail 15 Min Watch

The Back End Is the New Front End: Turn Service Retention Into Dealership Growth

Some of a dealership’s biggest growth opportunities may already be in the service lane. In this Q3 Ted Ings Fixed Ops Roundtable conversation, Skyler Chadwick discusses how dealers can strengthen customer-pay performance by retaining service customers, removing scheduling friction and making recommended work easier to understand. Learn why service retention supports future vehicle sales, where untapped
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The Building Blocks of a More Profitable Service Department 7m Read

The Building Blocks of a More Profitable Service Department 

Summary: Dealerships can improve service department profitability through digital inspections, faster approvals, declined-service follow-up, service lane acquisition opportunities, and connected fixed operations workflows that drive higher RO value, stronger customer retention, and long-term revenue growth.   As consumers increasingly keep their vehicles longer, the service department has become one of the dealership’s strongest opportunities for revenue growth,
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CRS25-0113_NADA-2026_AI-Blog-Image_XTM_1254x836_v2 3m Read

Your NADA 2026 Guide: How Xtime Uses AI & Automation to Elevate Every Service Experience

Summary: See how Xtime is transforming fixed ops with dealership ready AI and automation at NADA 2026. Xtime delivers fast gains in retention, efficiency, and RO growth—powered by Cox Automotive’s data ecosystem. Make the Xtime booth your first stop to experience the modern, AI‑enhanced service lane – including a first look at upcoming AI capabilities designed to boost technician efficiency, improve OEM warranty accuracy,
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Sept_XTM25-0207_Misc-2025_Blog-Image-1_715x462_v1 3m Read

Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value 

In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes.  Digital
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