Business Continuity

Tools & Resources

Helping our clients maintain business continuity is a top priority, and we at Xtime are committed to our partnership with you. We will update this page regularly with tips and best practices for operating optimally in a virtual sales and service environment.

 
Video

Your service department is essential. At Xtime, we want to help you be resilient in the face of adversity. Xtime leader Tracy Fred discusses business continuity with solutions and tools available to you.

Click here for best practices and product solutions to help you navigate your business through the current environment.

Video
Dealer Forward is a recurring CBT News panel discussion focused on building resiliency in key areas of auto retail.
 
Today’s panel discussion explores specific tactics dealers are employing to continue the sales experience during social distancing.
Webinar

As an industry, we will adjust, adapt, and re-think the customer experience. We will walk lockstep through today’s challenges and come out stronger, poised for success. Let’s explore best practices you can implement in your service department and discuss how to communicate that to your customer.  

Article

As your partner in providing the right approach to meet your customer’s preferences — self-service and digital — we want to help you complete the digital transformationWith tools that allow your customer to interact digitally, safely, and on their own terms, you’ll build consumer confidence and a superior customer experience.  

Article

In a recent webinar, Darrel Ferguson, director of performance management and a few members of his team addressed how to set up Self Check-In and best practices to adopt in your service department. Here’s a bit of what they shared. 

Webinar

These are challenging and unique economic times. Given this information, and the clear concern for personal safety, it’s up to dealers to take action now to reach out to customers, ensure their safety, and mitigate the impact of closures.

Article

To help you navigate the road ahead, here are a few Xtime tools and best practices to keep your customers safe and your business productive.

Article

As your committed partner, we are devoted to business continuity to keep your dealership moving forward. We can help do that with virtual training of your Xtime products. Here’s what that looks like. 

Article

In this unprecedented and unpredictable environment, many consumers may have decided that now is not the right time to buy a car. But amid the uncertainty, there is opportunity for dealership service departments.

Webinar

In a recent webinar, Darrel Ferguson, director of performance management and a few members of his team addressed how to set up Self Check-In and best practices to adopt in your service department. Here’s a bit of what they shared. 

Article

We have to make changes to keep our employees and customers safe now and deliver the ultimate customer experience for a long time to come. Let’s talk about how we pivot to give your customer a seamless digital service experience.

Article

We’ve discussed how you can keep moving forward, preparing your shop for social distancing and communicating it to your customers, but we should talk a bit more about how to make delivery convenient and socially distant. 

Article

As an industry, we will adjust, adapt, and re-think the customer experience. We will walk lockstep through today’s challenges and come out stronger, poised for success. Let’s explore best practices you can implement in your service department and discuss how to communicate that to your customer.  

Article

What is the right move to make at this moment? Darrel Ferguson, Xtime’s director of performance management, recently hosted a webinar, Be Safe Workshop: Valet Pickup & Delivery. They shared recent data along with best practices and how-tos for the valet feature in Schedule. Here’s a bit of what they discussed. 

Video
Dealer Forward is a recurring CBT News panel discussion focused on building resiliency in key areas of auto retail.
 
Today’s panel discussion is about Maintaining Business Continuity for Dealerships in light of the latest consumer data and economic indicators, especially surrounding social distancing and shelter in place mandates.
Article

What is the right move to make at this moment? Darrel Ferguson, Xtime’s director of performance management, recently hosted a webinar, Be Safe Workshop: Valet Pickup & Delivery. They shared recent data along with best practices and how-tos for the valet feature in Schedule. Here’s a bit of what they discussed. 

Video
Dealer Forward is a recurring CBT News panel discussion focused on building resiliency in key areas of auto retail.
 
Today’s panel discussion is about Maintaining Business Continuity for Dealerships in light of the latest consumer data and economic indicators, especially surrounding social distancing and shelter in place mandates.
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