Xtime Solutions and Offers
for Navigating Social Distancing

We are Here to Support Your Business

As we re-think the customer experience in today’s environment, we understand that you need to watch your expenses and maximize your investment in your existing software solutions. As your fixed operations leader and partner in success, our goal is to help you do just that, and to bring a world-class experience to every one of your dealership customers.

Take Advantage of These Solutions

Xtime wants to help you continue to deliver a world-class customer experience. How? We’ve made the following software solutions available to you to begin utilizing immediately.

In partnership with Clutch Technologies, you can now provide your customers a first class service experience with concierge pick-up and delivery of their vehicle. To minimize human interaction and help keep people safe at home, Service Pickup and Delivery is available at no cost through July 2020 to August 21, 2020 with a full remote implementation in three business days.

Streamline your vehicle pickup process and give your customers the ability to pay for service online, directly from their computer or mobile device. Online Payment is available to all Xtime dealers at no cost, available for no additional charge with Xtime Engage. 

Service customers visiting your dealership now have the ability to check-in and sign for services on their own mobile device, in a manner that eliminates face-to-face contact and supports social distancing. Self Check-In requires no additional hardware to purchase and is available for no additional charge with Xtime Engage.
Help your technicians stay in their bays. Included with Xtime Inspect, Intra-Dealer chat helps your fixed operations staff facilitate intra-departmental communication – directly from their computer or mobile device. Intra-Dealer Chat is included for no additional charge with Xtime Inspect.
*Xtime Online Payment requires a compatible credit card merchant partner account with Worldpay or CenPOS.

DEALER FORWARD:

Marketing Edition: Shifting Consumer Preferences

This is Dealer Forward: Marketing Edition. Wayne Pastore, VP Ops of Dealer Marketing Solutions at Cox Automotive discusses tactical approaches to embrace shifting consumer preferences with Jeff Ramsey, eCommerce & Marketing Director at Jones Junction.

The FREE Webinars You Need Right Now

See Video from Our Top Industry Experts

Free webinars are available to help you tackle today’s obstacles, and leave you poised for success in the future.

Digital Transformation:

Return Consumer and Employee Confidence Best Practices 

As you prepare forcustomer activity to ramp backup at your dealership, let’s help you make sure you and your team are ready to get back to work with Xtime.The best practices below address processes and settings that may need to be revisited as employees and customers begin returning to the dealership. 

 

In addition, you canutilizethehelpfeature(ShowMe How)within your dealership portal for additionaldirection.

Update your Store Hours:

  • Navigate to Configure > Dealership > Hours 
  • In the Operating Hours section, select the hours as currently set
  • Adjust the Opening and Closing Times as needed and save

Update Capacities:

  •  In anticipation of increased demand, evaluate and adjust your staffing needs
  • To update capacities, navigate  to  Configure > Resources > Capacity
  • Update the Shop / Advisor / Web Capacities per Team as needed
  • Be sure to select “Save” after each update

Update Advisor Availability:

  • For each returning advisor, review and update their available hours
  • To adjust blocked hours, navigate to Configure > Resources > Advisors 
  • Select the Advisor to update
  • On the Hours tab, find the Blocked Time section
  • Select the hours to remove and delete

Create A New User:

  • As you ramp back up, you may hire new employees or need returning employees to take on new roles
  • To create a new user, navigate to Configure > Dealership > User Management
  • Select Add to display Add New User
  • Complete required and necessary fields
  • Select Next to view the Roles tab
  • Add role(s) to the User Account and select save

Help Employees Log-In & Reset Passwords:

  • New or returning team members may need to reset their password when they log-in for the first time
  • Navigate to Configure > Dealership > User Management
  • Search for the employee name to locate their username
  • On the “Reset Password” tab, select “Reset Password” to generate a temporary password the employee can use to log-in
  • Upon log-in, the employee will be prompted to set a new password

Forgot Your Password? No Problem.

  • As an Admin, you are able to update your password using the “Forgot Password” option on the log-in screen
  • In order to reset your password, you will be prompted to answer your Security Questions. Don’t forget – the answers to your security questions are case sensitive.

Digital Transformation:

Best Practices You Can Implement Right Now

Expand your pick-up and delivery service.

Evaluate starting or expanding a valet, or pick-up and delivery service. Contact your Xtime Performance Manager for assistance in kickstarting this program.

Don’t forget about your Xtime Notifications.

 Update your appointment notifications (emails and text messages) to highlight the updates and changes recently implemented. Don’t forget about self-check-in options, complimentary rideshare to and from the dealership, text messaging, online payment, and new repair financing options.

Evaluate your check-in processes.

Leverage self-check-in options to give your customers the ability to check-in and sign for services on their phone, when they arrive at the dealership. Create a process for safe and secure handling of customer vehicle keys and paperwork accordingly.

Leverage Intra-Dealer Chat.

Encourage your staff to communicate digitally throughout the service department and limit face-to-face interactions. As a plus, this should also limit existing paper-based processes, and provide a connected experience when sharing photos and videos with your customers.

Provide multiple payment options.

Encourage contactless payment methods like Online Payment. Send a text or email requesting payment for services and enable your customers to complete payment on their mobile device. 

Update your website.

Don’t forget about your consumer scheduling experience to highlight precautions and actions you’re taking to help ensure a safe service experience.

Review your Capacity Settings.

Proactively audit and adjust your appointment scheduling capacities to reflect updated hours of operations and capacities. Reduce waiter capacity and increase rideshare utilization.

Reach out to your existing client base.

 Send your customers an email explaining you’re open for business and ready to help service their vehicle safely and conveniently. If you are following best practices, we encourage you to share them with your customers. 

Keep Moving Forward with Tips, Insights and Tools for Your Dealership

As your partner in success, we want you to have the resources and solutions you need in your dealership at your fingertips. Together, we will get through these rapidly changing times.

50% Off Your April & May Subscription Fees

A Message from Keith Jezek, our President of Retail Solutions

For additional support reach out to your Performance Manager today.

Book Your Xtime Demo Now!