Home / Resources

Resources

Filter By:

Topic

Product

Resource Format
The Back End Is the New Front End- Turn Service Retention Into Dealership Growth Post Thumbnail 15 Min Watch

The Back End Is the New Front End: Turn Service Retention Into Dealership Growth

Some of a dealership’s biggest growth opportunities may already be in the service lane. In this Q3 Ted Ings Fixed Ops Roundtable conversation, Skyler Chadwick discusses how dealers can strengthen customer-pay performance by retaining service customers, removing scheduling friction and making recommended work easier to understand. Learn why service retention supports future vehicle sales, where untapped
Read More
CRS26-0143_Ownership-Study_XTM_eBook-Thumbnail-Image_386x250_v1-B 1m Read

How High-Performing Dealers Turn to Fixed Ops for Retention, Revenue, and Repurchase Growth 

As vehicle ownership patterns continue to shift, fixed operations have become one of the most important drivers of customer retention, revenue growth, and future vehicle sales. The latest research from the 2026 Cox Automotive Fixed Ops & Ownership Study reveals how leading dealerships are using service to strengthen customer relationships, improve loyalty, and identify new
Download the eBook
The Building Blocks of a More Profitable Service Department 7m Read

The Building Blocks of a More Profitable Service Department 

Summary: Dealerships can improve service department profitability through digital inspections, faster approvals, declined-service follow-up, service lane acquisition opportunities, and connected fixed operations workflows that drive higher RO value, stronger customer retention, and long-term revenue growth.   As consumers increasingly keep their vehicles longer, the service department has become one of the dealership’s strongest opportunities for revenue growth,
Read More
Maximizing Parts Profitability Webinar 1 Hr Watch

Master Parts & Service Profitability: Tips for Running a More Profitable Parts and Service Department

Watch this on-demand webinar to get practical tips and see firsthand how your dealership can streamline operations and increase profit margins across both parts and service departments. Dealertrack DMS and Xtime experts share strategies to optimize pricing, improve workflows, increase visibility, and drive stronger fixed-ops performance with practical examples you can put into action right
Read More