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XTM25-0209_Fixed-Ops-Focus_Session-1_Landing-Page-Image_715x462_v1

Webinar

2025 Fixed Ops Focus Series: Texting & Communications Enhancements

This informative session will guide you through the latest enhancements to our texting and communications platform

XTM25-0208_Power-of-Data_Thumbnail-Image_413x413_v1

Guide

Discover the Power of Data

Based on the most recent Cox Automotive Power of Data research study, this comprehensive guide provides a detailed look into the use of data and insights in dealerships, including fixed ops. In this eBook, you’ll discover: Learn how data and insights can help your service department forecast trends, generate and capture demand, become more efficient,

Quick Tip Daniel Watts

Quick Tips
Video

Quick Tip: Engaging Customers with Declined Services

Discover how custom notifications in Xtime Inspect can help your dealership turn declined services into service revenue and inventory acquisition opportunities. Learn how to identify and engage with customers who have declined a service over a specific dollar threshold.’

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Blog

Fixed Ops Technology Trends to Look for at NADA 2025

Here’s a quick guide to the latest tech trends to look for at NADA in January so you can stay a step ahead of the competition. Omnichannel Technology The service experience is more than fixing cars. It’s a chance for your dealership to interact directly with your customers, diagnose problems, and provide personalized solutions for

XT-Service-Study-Thumb

eBook

Key Findings from the 2023 Vehicle Service Industry Study

Most consumers rely on their dealership for auto service, repair, and maintenance, but the 2023 Cox Automotive Vehicle Service Industry Study found that customer trust in dealer service departments is declining. This free eBook highlights the reasons why competitors are gaining market share and how a focus on customer experience can help your fixed ops

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Quick Tips
Video

Quick Tip: Quickly Access Quote Signatures on Demand

Check out this new Xtime feature enhancement to access customer quote signatures in the customer profile.

2024_Xtime_FlexPay

Article

Increase Dollars per RO with Flexible Customer Financing

Are you leaving money on the table? With 36 percent of consumers unable to pay for a $500 auto repair, it’s no wonder so many ASRs go unsold.1 Many forwardthinking dealers offer service financing options, but it’s likely that their current solutions require a separate system. And shuffling between platforms hurts advisor efficiency and makes

4-Ways-Infographic-thumb

Infographic

4 Ways to Tackle Fixed Ops Challenges 

Summary New opportunities for fixed ops professionals to achieve rapid growth though digital technology, transparency, and convenience. As a fixed operations professional, it’s crucial to understand your challenges and opportunities so you can implement strategies that keep profits growing and customers satisfied. Here are some tips to tackle the takeaways from the latest Cox Automotive Service Industry

quick_tip_invite-thumb

Video

Quick Tip: Using Xtime Invite to Promote Summer Service Specials

Tap into specialized marketing templates that have proven to drive higher customer engagement and incremental revenue.

CRS25-0076_Customer-Buyer-Journey_XTM_Service-Profitability_Blog-Image_1254x836_v1

Blog

6 tips to turn your service department into a profit-making machine

Satisfaction with the dealership shopping experience surged, according to Cox Automotive’s Car Buyer Journey Study, from 69% to 75% between 2023 and 2024. Notably, 42% of new-car buyers stated their experience was better than their prior purchase, with dealership satisfaction reaching a historic high of 81%1.   With service being the money maker of the dealership

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