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CRS25-0076_Customer-Buyer-Journey_XTM_Service-Profitability_Blog-Image_1254x836_v1 4m Read

5 tips to turn your service department into a profit-making machine

Summary: The 2025 Cox Automotive Car Buyer Journey Study shows dealership satisfaction rising, with overall satisfaction increasing. That higher trust at purchase creates a timely opportunity for service departments to strengthen loyalty through a more efficient, connected service experience enabled by Xtime, a Cox Automotive company. ____________________________________________ Satisfaction with the dealership shopping experience has increased,