Resource Library

Xtime Engage now has more tools to help improve your service process while delivering a world-class customer experience. The newly released Pay Type integration and Suspend & Resume features were built to add efficiency and consistency in your service lane. If you’re an Xtime Engage dealership with Dealertrack DMS, CDK Global or Reynolds & Reynolds dealer management systems (DMS), you can take advantage of the new Pay Type integration that enables service advisors to update and push the pay type from Engage to the DMS for a specific service during the vehicle check-in.

We’re Seeing a Turn In Customer Retention and Service Departments Are The Foundation Jim Roche, Xtime’s SVP of Marketing & Managed Services joined CBT Automotive Network to speak on how dealers are losing out on potential revenue because they are forgetting to focus more on...

Xtime is proud to name Ferman Volvo Cars in Tarpon Springs, FL as the winner of the first Xtime Customer Experience Excellence Award presented for outstanding Service Department interactions, at Digital Dealer’s Conference & Expo in Orlando on April 10-12, 2018.

After receiving and reviewing numerous submissions since the award’s commencement in February, Ferman came away as the decided winner. The dealership demonstrated a strong commitment to delivering the best customer experiences through Xtime’s Spectrum fixed operations technology platform in the Greater Tarpon Springs market that created lasting impressions in delivering superior vehicle ownership experiences.

Today’s consumers are busier and more discerning than ever, which is why Xtime is constantly striving to help our dealership partners exceed their customers’ expectations. At NADA 2018, we’re showing the new features that will revolutionize the way dealership service departments keep customers coming back.

Xtime Partners With Digital Dealer to Recognize Industry’s Top Customer Experience REDWOOD CITY, Calif. (February 28, 2018) – Xtime has partnered with Digital Dealer, the #1 read magazine for franchised automotive dealers and managers, to present the Customer Experience Excellence Award at Digital Dealer’s Conference...