Resource Library

Xtime Partners With Digital Dealer to Recognize Industry’s Top Customer Experience REDWOOD CITY, Calif. (February 28, 2018) – Xtime has partnered with Digital Dealer, the #1 read magazine for franchised automotive dealers and managers, to present the Customer Experience Excellence Award at Digital Dealer’s Conference...

According to a 2015 Cox Automotive service survey, 50 percent of customers said that knowing the total cost of repairs and maintenance upfront was a critical component of their service experience. Additionally, the 2016 Cox Automotive Maintenance & Repair Study found that 34 percent of customers felt that the dealer will overcharge them—a perception that can be corrected.

Xtime Releases Its 2017 Mobile Numbers REDWOOD CITY, Calif. (February 7, 2018) –Xtime has released its proprietary statistics of dealership mobile activity for 2017. Xtime found that in 2017, desktop appointments increased by 5.0 percent. More and more consumers want to make service appointments online...

2017 has been an interesting, challenging, and exciting year for automotive retail. At Xtime, we’ve had some major milestones throughout 2017 to support our vision of increasing customer retention by transforming the ownership experience for dealership service departments and automotive manufacturers