Resource Library

Here are some resources to help you deliver best-in-class customer experience in your service department and grow your fixed ops revenue. It is tough to stay ahead of the curve in our quickly evolving industry. Don’t worry though, the industry studies, guides, case studies, and videos you need are all right here.

Article, Webinar

4 Best Practices to Improve Customer Experience

Webinar

Xtime Spectrum: Maximizing Profitability with an Efficient I...

Newsletter

Volume 30: New Xtime Features and Transparen...

According to a 2015 Cox Automotive service survey, 50 percent of customers said that knowing the total cost of repairs and maintenance upfront was a critical component of their service experience. Additionally, the 2016 Cox Automotive Maintenance & Repair Study found that 34 percent of customers felt that the dealer will overcharge them—a perception that can be corrected.

In the News, Jim Roche

Keep your customers: Give them the experienc...

In the News

Xtime Releases Its 2017 Mobile Numbers

Press Releases

Xtime Releases Its 2017 Mobile Numbers

Xtime Releases Its 2017 Mobile Numbers REDWOOD CITY, Calif. (February 7, 2018) –Xtime has released its proprietary statistics of dealership mobile activity for 2017. Xtime found that in 2017, desktop appointments increased by 5.0 percent. More and more consumers want to make service appointments online...

In the News

Mobile Appointments Up 56% in 2017

In the News

Making Things Easy for Customers

In the News

How to drive profitable growth in the servic...

In the News

Navigating the Digital Wave of Service

Articles

A Year in Review: Xtime’s Continued Drive...

2017 has been an interesting, challenging, and exciting year for automotive retail. At Xtime, we’ve had some major milestones throughout 2017 to support our vision of increasing customer retention by transforming the ownership experience for dealership service departments and automotive manufacturers

In the News

Fixed ops managers divided on posting servic...

In the News

Extended contract sales now can mean future...

In the News

Ripe for reinvention

In the News

Reinventing fixed ops

In the News

Don't Panic Over Transition to EVs, Experts...

In the News

Price Point




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