Resource Library

Xtime is proud to name Ferman Volvo Cars in Tarpon Springs, FL as the winner of the first Xtime Customer Experience Excellence Award presented for outstanding Service Department interactions, at Digital Dealer’s Conference & Expo in Orlando on April 10-12, 2018.

After receiving and reviewing numerous submissions since the award’s commencement in February, Ferman came away as the decided winner. The dealership demonstrated a strong commitment to delivering the best customer experiences through Xtime’s Spectrum fixed operations technology platform in the Greater Tarpon Springs market that created lasting impressions in delivering superior vehicle ownership experiences.

Today’s consumers are busier and more discerning than ever, which is why Xtime is constantly striving to help our dealership partners exceed their customers’ expectations. At NADA 2018, we’re showing the new features that will revolutionize the way dealership service departments keep customers coming back.

Xtime Partners With Digital Dealer to Recognize Industry’s Top Customer Experience REDWOOD CITY, Calif. (February 28, 2018) – Xtime has partnered with Digital Dealer, the #1 read magazine for franchised automotive dealers and managers, to present the Customer Experience Excellence Award at Digital Dealer’s Conference...

According to a 2015 Cox Automotive service survey, 50 percent of customers said that knowing the total cost of repairs and maintenance upfront was a critical component of their service experience. Additionally, the 2016 Cox Automotive Maintenance & Repair Study found that 34 percent of customers felt that the dealer will overcharge them—a perception that can be corrected.

Xtime Releases Its 2017 Mobile Numbers REDWOOD CITY, Calif. (February 7, 2018) –Xtime has released its proprietary statistics of dealership mobile activity for 2017. Xtime found that in 2017, desktop appointments increased by 5.0 percent. More and more consumers want to make service appointments online...