Quickly and easily capture video and images with Enhanced Multi-Media, an add–on feature available with Xtime Inspect. Show your customer what the technician sees by attaching media to an ASR before you text or email it, or advisors and technicians can text media directly to the customer.
This provides an opportunity for your customer to interact with your service department from anywhere and easily understand the need for the recommended repairs while viewing pictures and video on their phone or device. You are increasing trust through transparency so that you can boost dollars per repair order and support the kind of digital experience your customer expects.
And you are making it easier and faster for the customer to say yes, with 49 percent of ASRs that include photos and videos approved in the first 15 to 30 minutes of receipt versus 31 percent with no photo or video.