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eBook

Key Findings from the 2023 Vehicle Service Industry Study

Most consumers rely on their dealership for auto service, repair, and maintenance, but the 2023 Cox Automotive Vehicle Service Industry Study found that customer trust in dealer service departments is declining. This free eBook highlights the reasons why competitors are gaining market share and how a focus on customer experience can help your fixed ops

Download the eBook

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Quick Tips
Video

Quick Tip: Quickly Access Quote Signatures on Demand

Check out this new Xtime feature enhancement to access customer quote signatures in the customer profile.

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Article
Newsletter

Increase Dollars per RO with Flexible Customer Financing

Are you leaving money on the table? With 36 percent of consumers unable to pay for a $500 auto repair, it’s no wonder so many ASRs go unsold.1 Many forwardthinking dealers offer service financing options, but it’s likely that their current solutions require a separate system. And shuffling between platforms hurts advisor efficiency and makes

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Article
Newsletter

Enhancing Service Operations for Kia Dealers with the Xtime Suite

In the fast-paced world of automotive retail, efficiency, customer satisfaction, and profitability are paramount. With the advent of advanced software solutions, Kia dealerships now have the tools they need to excel in these areas. The certified suite of Xtime products—Schedule, Engage, and Inspect—stands at the forefront of this transformation. In this blog post, we’ll explore

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Article

Ensuring Employee Satisfaction: How Xtime Technology Fostered Success at Napleton Automotive Group

Transforming Fixed Operations: The Xtime Advantage In the rapidly evolving automotive industry, businesses must adapt and innovate to remain competitive, and one critical aspect is the employee experience in fixed operations. The Napleton Automotive Group, led by Danny Randolph, has leveraged Xtime technology and automotive repair estimate software to enhance service lane operations, improving efficiency,

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Article

Q&A: Addressing Your Service Scheduling Technology

Ensuring that your service scheduling technology meets the needs of your customers, your service team, and your dealership is crucial for maintaining customer satisfaction and profitability. Below, you’ll find a comprehensive Q&A format designed to help Fixed Ops Managers and Service Managers assess their current service scheduling systems. Let’s delve into the key considerations for

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Article
Infographic

4 Ways to Tackle Fixed Ops Challenges 

Summary New opportunities for fixed ops professionals to achieve rapid growth though digital technology, transparency, and convenience. As a fixed operations professional, it’s crucial to understand your challenges and opportunities so you can implement strategies that keep profits growing and customers satisfied. Here are some tips to tackle the takeaways from the latest Cox Automotive Service Industry

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Quick Tips

Quick Tip: Using Xtime Invite to Promote Summer Service Specials

Tap into specialized marketing templates that have proven to drive higher customer engagement and incremental revenue.

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Article

6 tips to turn your service department into a profit-making machine

Satisfaction with the dealership shopping experience surged, according to Cox Automotive’s Car Buyer Journey Study, from 61% to 69% between 2022 and 2023. Plus, 91% of respondents plan to keep their car for their primary mode of transportation for the next five years1.   With service being the money maker of the dealership business, there’s no

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Infographic

5 Key Service Opportunities from the Cox Automotive Car Buyer Journey Study

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