REDWOOD CITY, Calif. (November 8, 2017) –Dealers can enhance the ownership experience by offering consumers quick online and in-lane payment options that implement high security standards for service thanks to integrated payment processing capabilities from Xtime and Vantiv Integrated Payments, a Vantiv, Inc. company (NYSE:VNTV).
The Vantiv payment solution integrates into Xtime Engage, which delivers tablet-friendly access to menus, pricing and service history to enhance the service lane check-in and checkout experience. Online payment allows the dealer to send an email or text to the customer to prompt them to pay online and arrange for convenient vehicle pick-up. For in-lane payments, service advisors run credit card transactions via tablet and Bluetooth-connected card swipe in the service lane.
“It’s one less step the customer has to go through when they come here to pick up their car,” said Jerry Antoine, service manager at John Hine Mazda. “In our case, the customers are in a hurry. The quicker the process of picking up their vehicle, the happier they are.”
The powerful duo of Xtime Engage and Vantiv Integrated Payments enables dealers to accept a wide range of payment types at point of sale and online – including chip cards, credit and debit cards, gift and stored value cards, all the “Pays” – Android Pay, Apple Pay, Samsung Pay, dealer financing options and PayPal or mobile wallets, are available.
Engage is part of Xtime Spectrum, an integrated, cloud-based auto repair software system that helps dealers provide a quality experience from the first touchpoint to checkout and beyond to support consumers throughout their ownership experience. Dealers using Xtime’s automotive customer retention tool saw an 8.2 percent increase in service retention on average and $13,000 in additional monthly revenue1.
“By meeting customers on their terms and valuing their time, dealers can instill satisfaction and loyalty and drive their revenue,” said Jim Roche, division vice president, Marketing & Managed Services, Xtime. “The checkout experience should leave a positive impression and not diminish, or ruin, an otherwise excellent service experience.”
Vantiv’s Integrated Payments solution is PCI-compliant and utilizes encryption and tokenization to maintain the highest security standards while processing card transactions. Further, retailers using Xtime Engage software can still take advantage of Vantiv’s integrated solution even if they currently use another company to process payments.
“We are very pleased to partner with Xtime to offer a flexible payment option that employs the highest standards in security and safety to the U.S. automotive industry,” said Matt Downs, head of channel and business development at Vantiv. “This solution provides automotive dealerships with a new level of security by offering point-to-point encryption, as well as improving the consumer’s experience by offering a full suite of payment methods.”
To learn more about how Spectrum can optimize customers’ ownership experience and drive profitable growth, visit xtime.com. To learn more about Vantiv’s products and services, please visit https://www.vantiv.com/get-quote.
1Data based on average increase for Xtime dealers using Engage between 2015Q2 and 2016Q3
About Xtime
Xtime delivers retention solutions for the automotive retail industry. Xtime, headquartered in Silicon Valley, is the exclusive or preferred provider for 29 major global automotive manufacturers in the United States, Canada, Europe and Australia, as well as leading dealership groups, and services 8,000+ dealerships. Xtime is a Cox Automotive brand. For more information, visit Xtime.com
About Vantiv
Vantiv, Inc. (NYSE: VNTV) is a leading payment processor differentiated by an integrated technology platform. Vantiv offers a comprehensive suite of traditional and innovative payment processing and technology solutions to merchants and financial institutions of all sizes, enabling them to address their payment processing needs through a single provider. We build strong relationships with our customers, helping them become more efficient, more secure and more successful. Vantiv is now the largest merchant acquirer and PIN debit acquirer based on number of transactions in the U.S. The company’s growth strategy includes expanding further into high-growth channels and verticals, including integrated payments, B2B payments, eCommerce, and merchant bank. Visit us at www.vantiv.com, or follow us on Twitter, Facebook, LinkedIn, Google+ and YouTube.
Media Contact:
Lisa Aloisio
Public Relations, Cox Automotive
404-725-0561
Lisa.Aloisio@coxautoinc.com
Ian Wissman
Corporate Communication, Vantiv
513-900-5897
Ian.Wissman@vantiv.com