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Best Practices

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Article
Blog

How to Create a Fully Digital Service Experience

What do your service customers expect from you? What kind of experience and features do they require? Today’s automotive consumers prefer to purchase online, so it would make sense your service customers would prefer to interact with you online as well. Dealers that want to give consumers the digital experience they prefer should look for

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Quick Tips
Video

Quick Tip: Managing Out of Office Communications

Learn from Daniel Watts how to set up and forward out-of-office messages, so you can always stay on top of incoming text messages from your customers even while you're away.

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Quick Tips
Video

Quick Tip: Effective Media Capture & Presentation

Xtime Performance Manager Tiffani Stefanescu provides a step-by-step overview to help you and your team create well-organized, professional video walkarounds, with tips for preparing for your presentation, looking professional for the customer, and additional talk tracks, tips, and tricks.

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Video

Dial Up Your Service Team

Xtime is the partner that boosts the efficiency of your technicians and advisors, while creating the service experience your customers demand and additional revenue for your dealership.

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Video

An Interview with Tracy Fred: Insight from the 2021 Cox Automotive Service Industry Study

Tracy Fred, VP of Operations for Xtime, sat down with CBT News to discuss the 2021 Cox Automotive Service Industry Study and how dealerships can have a consumer-first focus to increase revenue.

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Video

If a Picture is Worth a Thousand Words, What’s a Video Worth?

As we transition into 2021, many experts agree that multimedia capabilities, flexible payment platforms, and process automation are the trends most likely to transform the automotive industry in the coming year.  

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Article
Blog

3 Ways Convenience Creates Opportunity for Your Service Department

Convenience has truly become a currency — or at least a deciding factor on where currency is spent. Your customers demand ease and digital interaction throughout the service experience, and you need the efficiency that brings to your service department. Let’s explore some opportunities for that win-win situation. Appointment Scheduling Customer Convenience: Today, people tap

Keep your customers safe and your service department active

Article

Your Tools for a Safe and Active Service Department

Your Tools for a Safe and Active Service Department The business world has changed dramatically, seemingly overnight. Many states, counties, and cities are enforcing stringent quarantine directives. In other areas, people are strongly encouraged to stay at home. In this unprecedented and unpredictable environment, many consumers may have decided that now is not the right

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