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Ensuring Employee Satisfaction: How Xtime Technology Fostered Success at Napleton Automotive Group

Transforming Fixed Operations: The Xtime Advantage In the rapidly evolving automotive industry, businesses must adapt and innovate to remain competitive, and one critical aspect is the employee experience in fixed operations. The Napleton Automotive Group, led by Danny Randolph, has leveraged Xtime technology and automotive repair estimate software to enhance service lane operations, improving efficiency,

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Q&A: Addressing Your Service Scheduling Technology

Ensuring that your service scheduling technology meets the needs of your customers, your service team, and your dealership is crucial for maintaining customer satisfaction and profitability. Below, you’ll find a comprehensive Q&A format designed to help Fixed Ops Managers and Service Managers assess their current service scheduling systems. Let’s delve into the key considerations for

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4 Ways to Tackle Fixed Ops Challenges 

Summary New opportunities for fixed ops professionals to achieve rapid growth though digital technology, transparency, and convenience. As a fixed operations professional, it’s crucial to understand your challenges and opportunities so you can implement strategies that keep profits growing and customers satisfied. Here are some tips to tackle the takeaways from the latest Cox Automotive Service Industry

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6 tips to turn your service department into a profit-making machine

Satisfaction with the dealership shopping experience surged, according to Cox Automotive’s Car Buyer Journey Study, from 61% to 69% between 2022 and 2023. Plus, 91% of respondents plan to keep their car for their primary mode of transportation for the next five years1.   With service being the money maker of the dealership business, there’s no

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Your First Look at NADA 2024

As NADA 2024 approaches, Skyler Chadwick, Director of Product Consulting for Xtime, shares a preview of what to expect at the “auto industry event of the year” — plus some tips for networking while you’re at the show. Want to know what else to look for at NADA this year? Check out the new First

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How to Create a Fully Digital Service Experience

What do your service customers expect from you? What kind of experience and features do they require? Today’s automotive consumers prefer to purchase online, so it would make sense your service customers would prefer to interact with you online as well. Dealers that want to give consumers the digital experience they prefer should look for

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Connect Your Technology for Better Employee Experience

See how Napelton Auto Group supports their team with the right tools and time-saving technology to ensure high customer satisfaction, transparency, and trust.

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2023 Service Technology Trends to Know

Schedule your 2023 NADA demo to see innovations and gain efficiencies for your service department. Book now!

Unlock Your Dealership’s Profitability with Connected Technology

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Unlock Your Dealership’s Profitability with Connected Technology

When the technology in your service lane doesn’t sync with the rest of your dealership, you end up with manual processes and broken workflows that frustrate both your customers and your employees — and cost your business time and money. Watch the webinar. Your service department needs to create seamless experiences that win repeat customers

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6 Ways to Maximize the Customer Experience

Inventory acquisition challenges are an industry-wide issue with a profound impact on profitability. Implement these five service strategies to face down inventory obstacles and overcome supply chain challenges at your dealership.

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